About SERA

SERA provides advanced analytics and AI-powered decision support for high-tech greenhouses. Our customers operate some of the most sophisticated farms in Europe, North America, and Asia. We help them understand their climate, irrigation, and crop data, their strategies and translate it into clear, actionable insights.

We are looking for an Account Manager who will take ownership of customer relationships, ensure adoption, and drive expansion within existing accounts. This role is central to how we grow: you will work closely with growers, technical teams, and internal stakeholders to identify new opportunities, deliver value, and deepen long-term partnerships.

Responsibilities

Own a portfolio of greenhouse customers and serve as their primary point of contact
Build strong, trusted relationships with growers, managers, and technical teams
Drive usage and adoption of our products across sites, teams, and regions
Identify expansion opportunities and work with leadership on commercial strategy
Connect customer needs with our product and engineering teams
Coordinate onboarding, training, and ongoing support
Track customer health, usage patterns, risk signals, and renewal timelines
Help standardize and improve processes across Customer Success and Account Management

Requirements

Experience in Account Management, Customer Success, or a similar client-facing role
Strong communication skills with the ability to build credibility quickly
Comfortable with data-driven discussions; able to translate data into business value
Ability to manage multiple accounts and prioritize independently
Structured, reliable, and proactive in follow-ups
Comfortable working directly with growers, technical teams, and senior management
Startup mindset: you take ownership, move fast, and adapt quickly

Nice to Have

Experience in agriculture, horticulture, food production, sensors, or analytics
Understanding of greenhouse operations or ag-tech
Ability to run product demos, training sessions, or light technical troubleshooting
Familiarity with SQL, dashboards, or BI tools

What We Offer

High ownership and responsibility from day one
Direct exposure to customers around the world
A product-focused environment where customer feedback directly shapes development
Opportunity to grow into senior roles as we scale internationally
Flexible work environment (Bucharest office or remote in Europe)
Competitive compensation

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