Customer Service Specialist

Innovation, Efficiency and Ambition: this is what VAT has stood for over 50 years. With this passion, VAT has grown to become the leading international developer, manufacturer and supplier of high-performance high-end vacuum valves and vacuum sealing technology, employing over 2000 people worldwide. The headquarters are located in Haag (Switzerland), the production centers in Switzerland, Malaysia, Romania and Taiwan.

YOUR CHALLENGES

Provide friendly, courteous and professional communication support with customer orders received via email, telephone, direct access to customer portals, and fax - utilizing the company's Order Management System.
Manage and control consigned inventory assets to meet customer and asset management objectives.
Work closely with customers and off‑site sales staff to obtain and validate consigned inventory consumption forecasts.
Load forecasts into the company's Order Management System and submit appropriate purchase orders to sister manufacturing company in Switzerland / Malaysia.
Cross‑functionality skills to work with product groups to resolve issues / answer queries; including finance, and sales.
Place and expedite orders with our sister manufacturing company in Switzerland / Malaysia. Manage shipping instructions via various ERP platforms.
Be proactive in communicating problems and/or delays with customers.
Review and expedite backorders.
Process RMAs and quotations for customer product returns to be serviced.
Work with accounts receivable and field sales engineers to resolve AP issues.
Ensure that supporting customer purchase orders are received and kept as backup.
Answer incoming customer phone calls.

YOUR COMPETENCIES

A minimum high‑school diploma or GED; Bachelor’s Degree preferred.
Fluent English and German (written and spoken) is required.
3+ years of related experience as a customer support specialist, operational support, or related field.
Strong Microsoft Excel skills and the ability to develop complex reports and metrics.
Familiarity with production scheduling (ERP) is highly desired.
Strong interpersonal, organizational, and communication skills.
Ability to function independently and multi‑task.
Proficient with Microsoft Outlook and Office applications.
Desire to work hard and seek promotion opportunities in our rapidly growing organization.

You can expect a dynamic and successful company where innovation, courage, fairness, openness and transparency are encouraged and your ideas are welcome. We offer flexible options for hybrid working. Your development according to your strengths and aspirations in your career is of great importance to us.

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VAT GROUP