Account Manager III - Specialist

Stellenbeschreibung:

Sinch is pioneering the way the world communicates. More than 175,000 businesses—including Google, Uber, PayPal, Visa, Tinder, and many others—rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI‑infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!

About the role

This role is responsible for architecting and executing the commercial strategy for our customers. You will be the go‑to expert for pricing, profitability, and routing optimization within the dynamic telecommunications landscape. This is a role where you will not only master the data but also confidently present your findings in high‑stakes client negotiations. You will use data‑driven insights to influence key business decisions, protect and grow margins, and build long‑term customer value by acting as a trusted analytical partner.

Key Responsibilities

Provides analytics and strategic recommendations for pricing decisions on complex accounts with a global delivery footprint
Design, develop, and innovate profitability models to address evolving market dynamics and client needs
Directly engage with key customers, confidently presenting and defending pricing models, performance analyses, and strategic recommendations in business reviews and negotiations
Serve as the key analytical partner to the Sales team during major RFP bids and contract renewals, providing the data‑backed authority needed to secure favorable terms
Proactively identify and implement sophisticated pricing and commercial strategies that drive higher sale values, improve conversion rates, and expand margin
Conduct in‑depth sensitivity analyses on input costs and market trends, presenting actionable insights and mitigation strategies
Data usage enhancement: identify data points that are available but not widely used which can be useful for improving account performance in operational and pricing processes
Demonstrate a strong sense of initiative and the ability to multitask and complete projects timely and accurately

About you

3–5 years of experience in pricing, commercial strategy, or a highly analytical role where you directly influenced profitability
Experience in mobile communications (SMS) is a must
Proven experience in a client‑facing role, with the confidence and polish to present complex data, pricing models, and recommendations directly to key customers
Bachelor’s degree or equivalent work experience
Highly organized analytical thinker
Experience in a role requiring quick and accurate decisions based on data analysis
Proficiency in using Microsoft Excel and Tableau
Ability to thrive in a collaborative environment
Must respect and maintain confidentiality of data
Must submit application in English

Location & Eligibility

This position is open exclusively to candidates currently based in Munich, Stockholm, Prague, or Madrid. Applications from other locations will not be considered. Unfortunately, we are not supporting relocation outside the EU at this time.