Business Process Expert Instrument Service (x|f|m) – Hybrid (Focus: Spare Parts Supply for Fiel[...]

Business Process Expert – Service Order & Spare Parts Supply (x|f|m) – Hybrid

We are looking for a Business Process Expert (x|f|m) for Sartorius Stedim Biotech GmbH in the Process Improvements & Compliance department of Service BPS. You will be responsible for the further development of our global service business processes with focus on spare parts supply along the service order processes – starting with creation of demands in a service order, through procurement to delivery of spare parts to internal and external customers. As part of international projects, you will drive the optimization, harmonization, and implementation of processes and necessary systems across the company. This position is available for full‑time. It is a hybrid role requiring some days on site at our headquarters in Göttingen with the opportunity to work some days remotely.

Your Responsibilities

• Implement end‑to‑end service processes as part of company integrations and international rollouts.
• Focus on processes along the spare‑parts supply chain (supplying technicians, customer deliveries, returns).
• Provide support in interdisciplinary and global projects as well as in system rollouts.
• Collect process and system requirements from operational services, collaborate with other departments on implementation, and ensure sustainable process documentation.
• Proactively advise and train local service units on our global processes and applications.
• Conduct training and optimise existing training materials.
• Drive system improvements (e.g. SAP, Service1) and process optimisations and implement changes.
• Identify business requirements for process optimisation in dialogue with our local key users.

What Will Convince Us

• University degree in economics or engineering (e.g. industrial engineering) or completed relevant vocational training with practical experience.
• Professional experience in a similar position.
• Experience in the application of project‑management methods and tools for process analysis and improvement such as Six‑Sigma, Lean, and agile project management.
• High affinity for change processes and the ability to convince and inspire others.
• Ability to empathise with the requirements of the local operational service business teams while keeping a focus on global process harmonisation.
• Experience in technically oriented service and relevant service‑management software as well as good SAP skills (e.g. SAP S/4 HANA modules CS, SD, MM) is an advantage.
• Very good written and spoken English skills; German skills are an advantage.
• Intercultural competence and willingness to travel internationally (approx. 10 %).
• Enjoy working in an international team.

What We Offer

• Personal and professional development: mentoring, leadership programmes, talent talks, internal seminar offerings, coaching for managers.
• Attractive compensation: vacation and holiday bonuses, pension benefits with a 35‑hour week, 30 vacation days.
• Large, modern campus: open office spaces, terraces, company restaurant with vegetarian and vegan options, cosy Italian Bistro with ice‑cream sales, fitness studio and day‑care centre.
• Making an impact right from the start: comprehensive onboarding, including a virtual online platform before joining, welcome workshops, buddy as point of contact.
• Welcoming culture: mutual support, team spirit and international collaboration; communities on many topics such as coaching, agile working and business women network.

We support diversity and inclusion and welcome applications from people of all nationalities, genders, sexual orientations, religions, ages, disabilities and cultural backgrounds.

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real‑world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.