Customer Service Specialist with German

This position is designed for ambitious professionals like you - starting in a junior role with a dynamic career path and the opportunity to evolve your career into an expert or leadership role over time, driven by strong results, impact, and sustained high performance. You’ll gain exposure to international projects, work with cross‑functional teams, and develop skills that will accelerate your career

We are looking for German speakers in Prague supporting our customers and consumers in Germany, Austria and Switzerland. The primary purpose of this role is to deliver exceptional customer service to direct customers by handling immediate requests, resolving complaints, and providing information about products and services. This includes coordinating follow‑ups, managing urgent issues, and maintaining professional interactions across various communication channels to ensure customer/consumer satisfaction and efficient problem resolution. The role also involves conducting analytical deep dives to generate actionable insights into customer/consumer behaviour, helping shape data‑driven decisions across the business.

Key contacts

• External customers, mainly in the off‑trade sector (e.g. wholesalers, retailers).
• Internal cross‑functional teams (e.g. Breweries, Credit Management, Logistics, Brand Managers).
• Field Sales and Key Account Management teams. Teams from the Global Capability Center (GCC).

Experience

• Experience with Customer Service model
• Commercial background would be an advantage
• Adaptability to a multicultural environment
• Strong customer and service‑oriented mindset
• Results‑driven and proactive attitude
• Team player with excellent communication skills
• Contribute to a positive and collaborative team environment
• Responsibility, reliability, and a focus on accuracy and detail
• Hands‑on mentality with the ability to work independently and learn quickly
• Openness to feedback and continuous learning in a dynamic environment
• Basic knowledge of MS Office tools
• Salesforce experience would be an advantage
• SAP knowledge is a plus
• Fluent German in speaking, reading and writing
• Fluent English in speaking, reading and writing

What’s in it for you

• Benefits for you and your family to help your physical and mental health
• Competitive parental leave and pension contributions (2,5%)
• 25 days of holidays per year
• Employee benefits to help your physical and mental health and overall well‑being (Accident, Health and Luggage insurance)
• A beer allowance to enjoy our brands
• Local Bonus
• 26 weeks paid leave for primary caregivers