Digital Strategy Manager - Services & Solutions (m/f/d)

Stellenbeschreibung:

For us “Let’s Go!” is not just a slogan, it is an attitude. We love technology and we want to excite. We have fun and want to inspire. Our customers and our teams. That’s why we are looking for people who share this spirit. People who are passionate about creating the shopping experience of the future together with 50.000 colleagues across Europe.

Your tasks

Analysis of market dynamics, customer needs, performance data, and competitive moves to derive actionable insights and define priorities
Identification and shaping of new growth opportunities across the full Services & Solutions portfolio, with strong focus on digital‑led and GenAI‑enabled business models
Development of holistic strategic blueprints for embedding services, contracts, protection, support, and digital lifestyle solutions across the full customer lifecycle
Translation of strategic opportunities into business cases, execution‑ready roadmaps, and cross‑functional initiatives
Cross‑functional alignment and stakeholder management across international and local teams
Establishment of a clear strategic roadmap, measurement of initiative impact, and realization of targeted business outcomes
Prioritization and activation of EBIT‑accretive initiatives; increase in penetration, attachment, retention, and customer lifetime value; strengthening of digital contribution to service sales and usage across the lifecycle

Your profile

Strong experience in strategy, business development, digital business, category management, or growth roles in a complex commercial environment
Solid understanding of retail, services business models, digital ecosystems, and customer lifecycle monetization
Strong entrepreneurial mindset & skills
Proven ability to build business cases and work with performance data and market analysis
Demonstrated collaboration with cross‑functional stakeholders in an international matrix organization
Familiarity with digital transformation, platform thinking, and GenAI‑driven changes in customer interaction models (strong plus)
Strategic thinking, analytical problem solving, and strong commercial acumen
Ability to connect big‑picture vision with execution‑ready roadmaps and initiatives
Critical thinking, structured communication, and stakeholder alignment skills
Data‑driven mindset with the ability to derive insights and challenge assumptions
Outcome orientation, pragmatism, and ability to move from ambiguity to action
Fluency in English
Background in venture building, entrepreneurship is a plus