Engineering Manager (gn) Microsoft Dynamics 365 | CE / CRM

• Do you enjoy leading high-performing engineering and consulting teams to build impactful CRM solutions?
• Are you passionate about modern platform engineering using Microsoft Dynamics 365 | Sales & Customer Service?
• Do you thrive in an agile, international environment where innovation and accountability drive success?

Practical Information

Location: Germany (preferred Leipzig or Berlin area) or Belgrade, Serbia | Work arrangement: Hybrid | Contract type: Full-time | Reporting to: Director of Software Engineering | Language requirements: Fluent/professional English, written and verbal

As our new Engineering Manager (gn) Dynamics 365 | Sales & Customer Service , your mission will be to elevate engineering excellence, drive platform maturity, and deliver reliable, high‑impact CRM solutions that support our global Sales organization.

Key Responsibilities

• Lead, develop and grow a global team of software engineers and technical consultants working on our Dynamics 365 | Sales & Customer Service platform
• Drive the strategic evolution of our Dynamics 365 | Sales & Customer Service platform by developing forward‑looking concepts - including the integration of innovations such as AI - to ensure the CRM landscape scales with SoftwareOne’s future growth
• Establish and continuously improve software engineering processes and ensure adherence to quality standards
• Contribute hands‑on to design, implementation, documentation and testing
• Collaborate closely with Product Management, Product Owners and, where needed, external partners to deliver impactful solutions

Job Requirements

• Proven experience leading engineers and technical consultants in Microsoft CRM/CE environments
• Solid understanding of enterprise CRM ecosystems, especially Microsoft Dynamics 365 | Sales & Customer Service and Power Platform
• Experience designing and implementing sales processes using Dynamics 365 | Sales & Customer Service
• Familiarity with agile software development practices (SCRUM, Kanban)
• Excellent communication skills (English on C-Level), analytical mindset, and a structured, solution-oriented workstyle

What we offer

• An internal IT department that breaks the stereotypes
• A modern technology environment working with the latest Microsoft technologies
• Agile ways of working, including SCRUM and Kanban, supporting collaboration and continuous improvement
• International collaboration with global engineering and consulting teams
• Opportunity to help shape and improve engineering processes with real impact
• A role that enables you to stay hands‑on in design, implementation, documentation, and testing
• Close partnership with Product Management and Product Owners, enabling strategic contribution
• A highly engaged and efficient team environment
• Clear opportunities for learning, growth and expanding scope, creating space for development, progression and growing responsibilities over time
• An environment that prioritizes the “best fit” for long‑term success, giving you the room to grow into the role
• A company that invests heavily in talent and training, offering continuous learning, upskilling and a supportive culture that encourages taking ownership and building long‑term expertise
• and many more...