Group Manager : Accountant Support

Group Manager : Accountant Support

Category: Customer Success

Location: Atlanta, Georgia; Mountain View, California; San Diego, California

Job ID: 21819

Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

We are seeking a dynamic and strategic leader to serve as Head of High Value Partner (HVP) Accountant Support, a pivotal role within our Accountant Customer Success organization. This leader will own the end-to-end experience for our most strategic accounting partners — including High Value Partner (HVP) firms, Intuit Enterprise Suite (IES) customers, and partners in VAR, Revenue Share, and Wholesale programs.

This is a senior leadership role focused on driving emerging growth, accelerating IES adoption, and delivering highly consultative, relationship-based support experiences. As we evolve our Accountant CS model from a generalist approach to a segmented, expertise-driven ecosystem, this leader will play a central role in ensuring our highest-value partners receive the dedicated focus they need to maximize value realization and fuel Intuit's strategic growth.

Responsibilities

• Lead a specialized, relationship-based unit dedicated to High Value Partner firms and IES customers, ensuring consultative and high-touch support experiences at every stage of the partner journey.
• Drive emerging growth within the HVP segment, partnering closely with sales, product, and revenue teams to accelerate IES adoption and value capture.
• Champion the voice of the high-value partner internally, translating partner feedback into actionable insights and product/experience improvements.
• Oversee the delivery of strategic partner programs (VAR, Revenue Share, Wholesale), ensuring seamless implementation and a premium support experience.
• Build and lead a high-performing team, fostering a culture of empathy, ownership, expertise, and continuous improvement.
• Establish and govern partner relationship health frameworks, ensuring accountability for engagement, retention, and successful IES implementation outcomes.
• Act as a senior escalation point for complex partner issues, driving rapid and transparent resolution.
• Collaborate cross-functionally with Product, Sales, Finance, and Operations to align the HVP support model with broader business priorities and partner needs.
• Partner with enablement and technology teams to deploy expert-only support models and AI-powered tools that enhance delivery quality and efficiency.
• Define and implement scalable solutions that evolve with the partner ecosystem and increasing complexity of IES deployments.
• Provide executive-level thought leadership on the strategic direction of high-value partner support, influencing the broader Accountant CS strategy.
• Develop clear and compelling business cases to prioritize investments that drive partner loyalty, retention, and revenue growth.

Qualifications

• 15+ years of experience in customer success, service delivery, or partner management in a senior people leadership role.
• Premium & Enterprise Experience and Customer Advocacy: Proven track record delivering high-touch, consultative support experiences for complex mid-market or enterprise customer/partner segments.
• Relationship-Led Leader: Demonstrated ability to build deep, trust-based relationships with strategic partners and translate those relationships into measurable business outcomes.
• Team & Talent Builder: Proven history of hiring, developing, and leading high-performing teams. Experience leading large, scaled teams is a strong plus.
• Boundaryless Leader: Strong cross-functional influence and collaboration skills, with experience partnering across sales, product, finance, and operations at all levels.
• Change Leader: Comfortable navigating high-change environments; experienced in leading complex organizational and operational transformation at scale.
• Business & Product Acumen: Ability to develop clear business cases, align investments to strategic priorities, and connect partner experience outcomes to revenue and retention goals.
• Communication & Stakeholder Management: Exceptional written and verbal communication skills, with the ability to tailor messaging to diverse audiences including partners, internal teams, and executive leadership.
• Domain Experience (Preferred): Prior experience in accounting, tax, bookkeeping, or financial services is a strong advantage.
• Bachelor's degree or equivalent practical experience; MBA or focus in Accounting/Finance is a plus.

Bay Area California $193,000-261,000

Southern California $171,000-231,500