Hybrid Customer Service Representative (m/f/d) with Norwegian - Warranty services

Are you looking for an exciting job that offers you both the flexibility of working from home and the dynamism of an office environment? We are looking for motivated and communicative Norwegian-speaking Customer Service Representatives (m/f/d) to support our customer service team for an extended warranty provider for consumer electronics and home appliances. If you enjoy working with people, then Foundever is the right place for you!

Working hours: Mon - Sat between 08:00 AM and 8:00 PM

Salary: 2.739,33 - 2.939,33 €/month (Fixed salary 2.409,33 €/month at 40h/week + Language Bonus 300 €/month + performance bonus up to 200 €/month + home office allowance 30 €/month)

• Career changers are very welcome!
• Variable working environment thanks to the hybrid model (working in the office and from home)
• Mentoring and motivation: Direct support and feedback from colleagues and supervisors
• Various team events such as summer parties to create your best Foundever moments as a team
• Exclusive employee benefits: Shopping discounts, bike leasing, maximum capital-forming benefits, company pension plan, voucher card with regular top-ups
• Health and wellness programs: Global wellness program, our own fitness app, discounts at Wellhub, and much more
• Internal career opportunities: 84% of our promotion jobs and 93% of our management positions are filled internally
• International career opportunities through worldwide German-speaking projects.
• 27-31 vacation days (depending on length of service) as well as special leave.
• Damage assessment of defective electronic devices of our Norwegian-speaking customers by telephone and e-mail
• Increasing customer satisfaction by processing inquiries quickly and competently
• Review of the submitted claims for damages
• Fluency inNorwegian (C2-level) andEnglish (B2-level)
• Commercial and technical affinity regarding the internet and phone calls
• PC literacy
• Previous customer service experience preferable
• Willing to work flexible hours as the job demands ability to work on owns initiative and under pressure to meet deadlines
• Willingness to learn and eagerness to learn
• Empathetic and socially competent personality

We have a wide variety of people working for us - career changers, students, mothers, fathers, people of different ages, degrees of disability, countries and religions as well as people from the LGBTQIA+ community. All people are welcome at Foundever®! Where are you staying?