IT Manufacturing & Factory Software Support (m/w/d) – Gigafactory Berlin-Brandenburg

What To Expect

Tesla is accelerating the world’s transition to sustainable energy. We continuously develop revolutionary strategies and products within the shortest time, and successfully launch them on a large scale. This is only possible through extraordinary speed, innovation and efficiency. Gigafactory Berlin forms the perfect basis for rolling out Tesla’s incredible success story in Europe. The most important pillar for this is our employees. Their passion, motivation and engagement ensure that we consistently achieve our goals. We are looking for you to continue and expand this success story together.

What You’ll Do

• Represent IT with pride, support, enthusiasm and kindness across all manufacturing operations
• Ensure minimal IT downtime for manufacturing by immediately responding to line-down situations
• Troubleshoot hardware, software, HMI, operating systems, network issues, and printing problems with precision and speed
• Install, support, patch, upgrade, replace, and remediate all IT hardware and software along manufacturing lines
• Diagnose and resolve manufacturing software issues
• Collaborate cross-functionally with process engineers, production associates, and application teams to resolve urgent, high-impact issues under tight deadlines
• Improve manufacturing security posture by patching, updating, and securing vulnerable hardware and software
• Interface with various manufacturing groups to understand issues and interpret long-term needs within IT Manufacturing standards
• Provide on-call support and act as incident manager for swing and graveyard shifts
• Resolve issues quickly and precisely to completion while prioritizing multiple tasks

What You’ll Bring

• Experience troubleshooting, installing, replacing, imaging, patching, and updating IT hardware and software in manufacturing environments
• Familiarity with Manufacturing Execution Systems (MES), manufacturing peripherals (thermal label printers, barcode scanners, hand-held radios, digital signage), and basic client-side networking (DHCP, DNS, Static IP)
• Basic experience with Microsoft Excel, SQL and Python
• Show competency in learning new software and functionality in various production systems
• Must be flexible to work weekends, any shift, swing shift, and provide on-call support

Nice to Have

• Good German language proficiency is a big plus
• Prior experience with Linux environments and computer networking fundamentals
• Experience in automotive or high-volume manufacturing environments

Candidates are expected to uphold and actively promote sustainability principles in their daily work, operating in line with Tesla Global Environmental, Health, Safety & Security (EHS&S) Policy and EMAS requirements, fostering a culture of continuous environmental improvement.

We Offer

You will be working in our state-of-the-art Gigafactory, where you’ll solve the world’s most interesting problems with the best and brightest people who share a passion to change the world. Tesla’s compensation package includes competitive salary and Tesla shares or bonuses. Typical benefits that are offered are a pension program, 30 vacation days, flexible work arrangements, employee insurances, relocation and commuting support.