ITSM Process Owner / Manager – IT Service Portfolio Management (m/f/d)

We are ALTANA: one group of companies – four business units: BYK, ECKART, ELANTAS and ACTEGA. A global leader in specialty chemicals, offering you numerous opportunities for growth.

Responsibilities

At ALTANA IT you will assume technical responsibility for the service portfolio management process within ALTANA Group IT and ensure its governance, transparency, and continuous improvement. Your tasks in detail:

• Specifying and continuously refining a framework and compliance standards for the entire IT service portfolio
• Establishing binding standards for service descriptions, SLAs, KPIs, and reporting in accordance with contracts and IT service artifacts
• Regular portfolio reviewing as well as overseeing the decision‑making process for new and modified IT services in consultation with relevant stakeholders and IT management
• Supporting internal IT units and service managers in defining, managing, and continuously improving the service lifecycle process (design, implementation, change, extension, decommissioning) in line with established standards
• Coordinating IT service portfolio requirements with relevant stakeholders (e.g., external service providers, service owners, enterprise architecture, and financial management) to ensure compliance with shared guidelines

Requirements

You hold a degree in informatics, business informatics, or a comparable qualification and bring a track record of several years in IT service management, ideally with a focus on IT service portfolio management. With a strong understanding of SIAM and multi‑provider models, you will be a perfect fit for our team.

• Ideally, experience with ServiceNow as well as reporting and dashboard tools
• Strong written and verbal German and English skills
• Communication and facilitation proficiency in dealing with stakeholders and management

Benefits

• A comfortable working environment where everyone knows each other personally and exchanges views, as well as short information and decision‑making paths
• An excellent environment for implementing your ideas paired with constructive openness to new developments and other ways of thinking
• Flexible working hours with options to work partially remotely
• Very attractive development opportunities in a globally active and growing group of companies

ALTANA AG and its subsidiaries is an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, ethnicity, national origin, gender, gender identity, sexual orientation, disability, age, religion, cultural background, or any other characteristic protected by law.