Licensed Customer Service Agent, Multi-Carrier or Brokerage Experience

Kin is on a mission to change home insurance from what it is to what it should be. Whether we’re leveraging data to create customizable coverage or providing claims service that goes above and beyond expectations, our members are at the heart of everything we do. In the face of ever‑growing climate risk, they deserve an insurance company that cares about them. We aim to stick with our members through thick and thin.

We use efficient technology that lets homeowners buy directly from us to keep costs down. This is the essence of Kin. Our approach has fostered amazing growth, attracted marquee investors, and earned us accolades, including being named to:

• Built In Chicago's Best Places to Work, Midsize Companies ).
• Forbes' America's Best Startup Employers ).
• Inc. 5000 Fastest‑Growing Private Companies.
• Forbes’ Fintech 50.

Simply put, our people are what make us great – we need forward‑thinking, inspired game‑changers like you to join us in our mission.

So, what’s the role?

As a Licensed Customer Service Representative, Agency Experience, you have the chance to be the first point of communication for our insureds. In this role, you can expect to handle questions regarding policies, payments, cancellations and other topics, as needed. You will interact with our customers however is most convenient for them, including phone and email. It is important that you are knowledgeable in the property and auto insurance space; at this time, we are seeking applicants who currently hold an active Personal Lines Insurance License. We are looking for applicants who are able to effectively use tools and resources to create a world‑class experience for our customers.

When time permits, we’d love your help in updating forms, policies, procedures, and training materials. We would also love your help in providing assistance to our Non‑Licensed CSR Team. Our business is constantly growing and it’s important we make changes in real time.

A day in the life could include:

• Interacting with current policyholders to resolve issues, answer questions, and beyond
• Working with 3rd party lenders, mortgage companies and others to assist with customer requests
• Creating/updating policies for customers
• Working in multiple carriers system to process changes
• Requesting any necessary documentation to keep policy active with carriers
• Assisting Non‑Licensed team with requests from Customers and Sales agents needing assistance
• Working on customer escalations

I’ve got the skills… but do I have the necessary ones?

• Superior people skills and a strong empathetic nature
• Ability to work with those in distress; you can de‑escalate and resolve customer concerns via phone
• Superb attention to detail (it seems obvious, but this one is important!)
• You love learning new skills and can work with tools such as G‑Suite, Slack, Zoom and Kustomer
• Not afraid to tackle problems and work to solve them independently
• Has a strong technical ability
• You are flexible and coachable
• Highly Organized and able to manage multiple tasks/follow‑ups with customers

An active Property & Casualty Insurance License

Bonus Points

• Bilingual Spanish speaker a plus, but not required
• Experience in a call center/high incoming call volume environment a plus, but not required
• Experience working in multi‑carrier environment

Oh, and don’t worry, we’ve got you covered.

• Medical, Dental and Vision Insurance
• Remote work and flexible work hours
• 16 days PTO, floating holidays, and company holidays
• Very generous equity options and 401K with company match
• Paid Parental Leave
• Continuing education and professional development
• Disability and Life Insurance

For Sales Agents and Customer Service Agents: These roles sit in any of the following 30 states: AL, AZ, CO, FL, ID, IL, IN, KS, KY, MA, MD, ME, MI, MN, MO, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, VT, VA, WA, and WI.

For all other positions, these roles can sit in any of the following 40 states: AL, AR, AZ, CA (exempt only), CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, MA, ME, MD, MI, MN, MO, MT, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VA, WA, and WI. Please only apply if you are able to live and work full‑time in one of the states listed above.

State locations and specifics are subject to change as our hiring requirements shift.

About Kin

Kin is the only pure‑play, direct‑to‑consumer digital insurer focused on the growing home insurance market. We make policies convenient and affordable through a technology platform that delivers a seamless user experience, customized options for coverage, and fast, high‑quality claims service. Kin is a fully licensed carrier that offers coverage through its reciprocal exchanges which are owned by its policyholders. To learn more, visit

EEOC Statement

Kin is proud to be an Equal Employment Opportunity and Affection Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.