Principal Customer Experience Professional

Principal Customer Experience Professional

Category: Customer Success, Customer Experience

Location: San Diego, California; Atlanta, Georgia; Mountain View, California

Job ID: 19754

Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

We have an immediate opportunity for LEAN Business Partner in San Diego, CA or Southern California.

You will join the LEAN Transformation and Continuous Improvement team, which leads the way in establishing a culture and mindset of process excellence. You will also be responsible for implementing process re‑engineering and optimization initiatives using LEAN and Continuous Improvement methodologies, concepts, and principles.

In this role, you will collaborate with Intuit internal stakeholders to strategize, create, and execute the complete LEAN methodology, along with change management and optimization initiatives for essential global processes across Intuit Sales & Partner Operations. Your responsibilities will include implementing the Intuit Lean Management System standard practices, simplifying processes, conducting daily improvements, workshops (VSM & Kaizen), and overseeing end‑to‑end process optimization projects.

Responsibilities

• Lead Gembas, implement standards workshops, streamline flows, and implement Rapid Improvement Events for Intuit value streams
• Coach teams to increase Lean maturity (Daily Management, Problem Solving)
• Facilitate Value Stream Mapping workshops, documenting outcomes to facilitate process improvement initiatives
• Deliver more complex re‑engineering and simplification/standardization/optimization of identified global cross‑functional processes as directed
• Participate in development of Continuous Improvement Transformation Community and Culture through active involvement in a variety of workshops, forums and training sessions related to LEAN and other Process Excellence concepts and practices
• Implement Change Management related to LEAN implementations

Qualifications

• Certified Lean Six Sigma Green (LSSGB) or Black Belt (LSSBB) from a reputed company
• Bachelor’s degree in Engineering / Business Operations / Finance / Management
• Extensive track record implementing Lean Management Systems (Daily Management, Problem Solving, Coaching, Gemba practice, Standard Work, Leader Standard Work)
• Strong experience with Suppliers / Partners development global programs.
• The breadth of knowledge of complex Lean and Six Sigma tools, methodology and statistical analysis
• Knowledge and understanding of the high technology/software industry business models and core processes
• Ideally a Change Management certified professional – Prosci - ADKAR, Kotter, etc.

Experience required to excel in the role

• 7 to 10 years of professional experience driving large, cross‑functional LEAN and continuous improvement initiatives with demonstrable business results
• Working on large, global process re‑engineering initiatives in large, complex global organizations, mainly focused on product management and learning development initiatives.
• Improving Value Propositions and Revenue Growth via LEAN Implementations
• Strong facilitation skills in managing senior stakeholder relationships, partnerships, interactions, and workshops.
• Directing work efforts in a matrixed environment to achieve objectives effectively and efficiently
• Understanding and facilitating change in a challenging and dynamic environment – handling challenges from senior stakeholders, pushback from business‑as‑usual teams and a lack of understanding/appreciation of the benefits of LEAN

Compensation

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job‑related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:

Bay Area California $ 192,500- 260,000

Southern California $ 185,000- 250,000