Senior Business Development Manager (d/f/m)

Trust is at the core of everything we do at Kleinanzeigen. As expectations around trust evolve and AI transforms how we operate, you will play a key role in shaping how we build safe and reliable user experiences. In this role, you drive initiatives that strengthen trust across our platform and improve how we support our users.

This is a hybrid role, our office is in Berlin-Charlottenburg. You report to the Director Core Marketplace.

What You’ll Do:

• You drive initiatives to strengthen trust across the Kleinanzeigen platform and improve the end-to-end user experience.
• You lead cross-functional projects with Product, Tech, Customer Support, and Analytics from ideation to execution.
• You use data-driven insights to prioritize initiatives, define KPIs (e.g. trust, quality, automation), and track impact.
• You contribute to the AI transformation of our customer support operations to improve efficiency and user experience.
• You translate customer support insights into product improvements and enable continuous learning loops.
• You benchmark external best practices to continuously evolve our trust and support strategies.

Who You Are:

• You bring 3+ years of experience in business development, consulting, risk, or a related field.
• You have strong analytical skills and can structure complex problems into actionable insights and clear narratives.
• You collaborate effectively with diverse stakeholders and drive alignment across teams.
• You have hands‑on experience with project management approaches (e.g. agile).
• You are proficient with AI applications (e.g. LLMs, automation) and their practical use in business contexts.
• You ideally have previous experience with projects in fraud prevention, trust and/or customer support.