Senior Business Operations Manager - Live Games

Scopely is looking for a Senior Business Operations Manager - Live Games to join our Live Games Portfolio Team in Canada on a remote basis.

What You Will Do

As a Senior Business Operations Manager, you will drive strategic programs and operational excellence across Scopely’s Live Games portfolio. This role sits at the center of a highly cross-functional ecosystem, partnering with Central Tech (Playgami), Live Ops Automation, Marketing, Product, and other key stakeholders to deliver scalable, high-impact initiatives. This role is the operational bridge between our game teams and central teams.

You will own the orchestration and execution of critical programs—including Direct-to-Consumer (D2C) initiatives—while also leading broader business operations efforts that enable our game teams to operate more efficiently, innovate faster, share knowledge, and maximize player impact. This is a highly visible role requiring strong leadership, operational rigor, and the ability to align diverse teams around shared goals.

• Own and drive the strategic program roadmap across Live Games, spanning D2C initiatives, Central Tech (Playgami), Live Ops Automation, Marketing, Product, and Knowledge Sharing
• Lead cross-functional program execution, ensuring alignment on priorities, timelines, dependencies, and outcomes across multiple teams and regions
• Build and maintain integrated operational plans (e.g., JIRA, Airtable, or equivalent) to track progress across complex, concurrent initiatives
• Partner with Playgami and Central Tech teams to align on platform capabilities, roadmaps, and rollout strategies impacting Live Games
• Drive initiatives that improve Live Ops efficiency, including automation, ML/AI tooling, and process optimization across the portfolio
• Collaborate with Marketing and Product teams to ensure cohesive planning and execution of key initiatives and campaigns
• Establish and scale knowledge-sharing frameworks, enabling best practice adoption and operational consistency across game teams
• Identify, track, and resolve risks, blockers, and interdependencies across programs
• Lead executive-level reporting, delivering clear, actionable insights on program status, risks, and opportunities
• Facilitate key forums (e.g., business reviews, program updates, deep dives) to drive alignment and decision-making
• Build high trust and productive relationships across game teams & central teams
• Continuously improve business operations processes, tools, and governance frameworks to scale impact across the Live Games portfolio

What We’re Looking For

• 8+ years of experience in consulting, banking, business operations, program management, or product operations in a complex, cross-functional environment
• Proven track record of leading large-scale, multi-stakeholder programs across global teams
• Experience working within free-to-play gaming (preferred)
• Exceptional stakeholder management and communication skills, with experience presenting to executive leadership
• Highly organized with strong attention to detail and the ability to manage multiple priorities simultaneously
• Strategic thinker with a hands‑on approach and a bias for action
• Strong problem‑solving skills with the ability to navigate ambiguity and drive outcomes
• Analytical thinker with experience analyzing and reporting on data & KPIs (Free‑to‑play KPI expertise a plus)
• Passionate gamer (mobile free‑to‑play a plus)

Bonus Points

• Experience with Live Ops, game publishing, or live service ecosystems
• Familiarity with automation tools, workflow optimization, or operational scaling initiatives
• Experience working with Central Tech or platform teams (e.g., payments, identity, CRM systems)
• Strong understanding of D2C, mobile gaming, platform ecosystems, and live game operations
• Experience leveraging AI tools to drive business process & project management

Employment at Scopely is based solely on a person's merit and qualifications. Scopely does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We also consider qualified applicants with arrest or conviction records, consistent with applicable federal, state and local law.