Senior Business Systems Analyst

The Role

ZenBusiness is seeking a Senior Business Systems Analyst who can operate as a strategic partner and who thrives in the details and drives execution across business, data, and systems.

In this role, you will own problem spaces end-to-end—from identifying opportunities and defining solutions to driving implementation, documentation, and adoption. You will play a key role in scaling our systems and processes through data-driven insights, AI-enabled automation, and strong cross-functional leadership.

This is not a passive requirements role—you are expected to lead, influence, and execute.

Responsibilities

• Lead discovery efforts to analyze complex business processes across product, sales, and customer success operations.
• Translate ambiguous business needs into clear requirements, user stories, process maps, and system designs.
• Break down high-level concepts into actionable deliverables (data maps, workflows, diagrams).
• Act as a bridge between business and technical teams, ensuring shared understanding and alignment.
• Partner with Product, Engineering, and Business Systems teams to design and enhance internal tools and platforms that improve operational efficiency and user experience.
• Analyze data to identify trends, inefficiencies, and opportunities for optimization.
• Identify opportunities to leverage AI (e.g., ChatGPT, Claude, Gemini) and automation to improve workflows, decision-making, and customer experience.
• Help establish scalable frameworks for AI-driven process improvement and quality measurement.
• Own and maintain high-quality documentation in Jira.
• Build strong stakeholder relationships and communicate insights effectively to both technical and non-technical audiences.

Qualifications

• 6+ years of experience in business systems analysis, product operations, or similar roles.
• Proven ability to analyze complex systems and drive solutions from concept through implementation.
• Strong experience with Salesforce and integrated business systems.
• Demonstrated experience with process mapping, requirements gathering, and system design.
• Strong data skills (analysis, mapping, validation, KPI definition).
• Experience working with cross-functional teams in Agile/Scrum environments.
• Ability to operate independently in a fast-paced, ambiguous environment.
• Excellent communication and stakeholder management skills.

Bonus Qualifications

• Experience with AI tools and conversational analytics (e.g., analyzing user interactions, prompt optimization, workflow automation).
• Familiarity with iPaaS/integration tools (Workato, Zapier, MuleSoft, etc.).
• Experience with SQL and BI tools (Snowflake, Tableau, etc.).
• Background in SaaS, customer lifecycle, or operational systems.
• Experience with telephony, chat, or customer communication platforms.
• Experience in high-growth startups where systems must scale rapidly.
• Thrives in ambiguity and executes with a builder mindset

Benefits

The company offers various benefits to employees and their dependents, including medical, vision, dental, disability, and life insurance, as well as parental and military leave. Other benefits include an employee assistance program, 401k + match, annual bonus, pet insurance, and RSUs. Paid parking* and 10 paid holidays are also provided.

Diversity, Equity and Inclusion

We believe in diversity, equity & inclusion. At ZenBusiness, every voice counts no matter your race, ethnicity, gender, sexual orientation, age, location, or background. We celebrate the diversity of our teams, knowing that our products, services, and customers thrive best when we lean into and celebrate our differences.