(Senior) Strategy & Operations Associate (m/f/d)

As a Strategy & Operations Associate (m/f/d) at FORMEL SKIN, you will play a crucial role in driving operational excellence across our Customer Care and Medical Operations teams. You will take an AI-first approach to deeply analyze operational challenges, build scalable solutions, and improve processes. Over time, you will evolve into owning and scaling operations for new or existing categories, shaping how we deliver care end-to-end.

What You’ll Be Doing

• Operational Problem Solving: Dive deep into operational opportunities across Customer Care and Medical Ops, identifying root causes of challenges & pain points across the customer journey through rigorous analysis and data-driven insights
• AI-First Process Optimization: Leverage AI tools and automation to improve workflows, increase efficiency, and scale operations with minimal manual intervention
• Data-Driven Insights: Work closely with the Data team to analyze performance, define KPIs, and uncover insights that drive operational improvements
• Category Operations Ownership: Support the set up and scaling of new categories and healthcare verticals, including doctor supply, logistics, and customer touchpoints
• Cross-Functional Execution: Collaborate with Product, Engineering, and Operations teams to implement solutions and ensure seamless execution across the business
• Build & Iterate Quickly: Prototype, test, and iterate on operational improvements in a fast-paced environment, focusing on tangible impact

What You Need To Shine

• 2+ years of experience in strategy, operations, consulting, or a fast-paced startup environment
• Strong problem-solving skills with the ability to break down complex challenges and identify practical solutions
• AI-first mindset: Experience or strong interest in using AI tools, automation, or no-code/low-code solutions to improve processes
• Technical affinity: Strong technical understanding to collaborate effectively with engineers and build solutions
• Entrepreneurial attitude: Self-starter who thrives in ambiguity, takes ownership, and is comfortable navigating high-pressure environments

Why work with us?

• A great opportunity to advance your career in marketing analytics: Join a growing, innovative company where your expertise will directly influence marketing strategies and business growth.
• 28 days vacation
• NAVIT or Urban Sports Club memberships, employee discounts
• a professional development budget
• hybrid work set up (2 home office days per week)
• remote work possibility (up to 4 weeks per year within the EU)