Service Account Manager (m/f/d)

At Evernex, we’re a global leader in third‑party maintenance, helping businesses optimize costs and maximize the ROI of their data center infrastructure (servers, storage, and network equipment). With our presence in 165+ countries, over 330 forward‑stocking locations for spare parts, and 24/7 technical support, we’re the trusted partner for IT departments worldwide. As IT continues to evolve, so do we! With our recent acquisitions of Integra, XSI, Maminfo, StorEx (Pty) Ltd and Ultra Support, we’re well on our way to becoming one of the world’s largest and most experienced TPMs.

Our Mission

At Evernex, we believe that the millions of IT components discarded every year deserve a second life. That’s why we step in and give them a new purpose. From hospitals to banks to airports, we ensure that critical systems remain operational and help companies save costs while contributing to the protection of our planet. With teams around the world—from Paris to Melbourne, from Dubai to São Paulo, from Casablanca to Kuala Lumpur—we’re building a future where IT is greener, smarter, and more sustainable.

Why Your Work Matters – and What You Achieve Through It

Our Service Account Managers serve as the primary point of contact for customers when they need support. They ensure that customer issues are resolved quickly, guide colleagues, and help Evernex deliver world‑class IT services globally.

Your responsibilities will include the following:

• Managing an assigned customer base
• Professionally representing the company
• Presenting products, advising customers, and maintaining customer relationships
• Project management during the technical implementation phase
• Establishing all necessary processes for the customer
• Monitoring and ensuring customer SLAs in collaboration with the Service Desk
• Serving as the interface between Sales and Service
• Technical project responsibility and management
• Collaborating on the creation of customer‑specific proposals and solution concepts
• Escalation management
• Monitoring the machine inventory (additions and removals)
• Collaboration with partners
• Identifying additional potential for new business or maintenance expansion with the customer
• Account management for selected customers with the potential for revenue growth
• Correspondence with national and international business partners and customers
• Communication with the Heads of Service responsible for the customers
• Working in the NECE Service Management Team

What Makes You The Ideal Candidate

We are looking for someone who combines knowledge, experience, and passion:

• Technical training or a degree in IT
• Understanding and recognition of complex interrelationships in a data center environment
• Experience with IT migrations
• Business acumen and entrepreneurial mindset
• Preferably from the Rhine‑Main region
• Excellent understanding of process workflows
• Excellent customer communication skills
• Ability to work independently as well as in a team
• Excellent knowledge of German and English
• Willingness to travel for work assignments both domestically and internationally
• Organizational skills, high flexibility, and a strong work ethic
• Excellent knowledge of MS Office applications
• Class 3 driver’s license