Staff Product Manager, Field Service Industry Workflows (Mid-Market)

Staff Product Manager, Field Service Industry Workflows (Mid-Market)

Category Product Management; Location Mountain View, California; San Diego, California; Job ID 20069

Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

As the Staff Product Manager for Field Service within Intuit Enterprise Suite (IES), you will own the end-to-end financial workflows for mid-market field service companies. Your mission is to deeply understand how these businesses operate - from job costing and dispatch to billing, payroll, inventory, and cash flow - and transform those workflows into an AI-native financial system that works the way they do.

You are accountable for solving the real-world financial Jobs-to-Be-Done of field service operators, technicians, finance leaders, and owners. You will map their workflows end-to-end, identify friction and fragmentation, and design intelligent, autonomous experiences that proactively manage their financial operations.

You will move beyond an accounting tool to build a system of action and intelligence, one that embeds AI directly into industry-specific workflows to automate decisions, surface insights, and drive confident outcomes in real time.

Responsibilities

End-to-End Ownership

• Reimagine Workflows: Map and redesign the financial lifecycle of field service—from job costing and project accounting to inventory and payroll—into a seamless, automated experience.
• Cultivate Industry Empathy: Deeply understand the friction points for mid-market Owners, CFOs, and Dispatchers to build solutions that solve their specific "hair-on-fire" problems.

Architect AI-Native Industry Solutions

• Automate Intelligence: Embed AI directly into workflows for anomaly detection, margin analysis, and cash flow forecasting, shifting the user from data entry to decision-making.
• Deploy Autonomous Agents: Design agents that proactively manage working capital and financial risk, ensuring AI augments human judgment with high-confidence, transparent recommendations.

Blend Operational and Financial Clarity

• Unify the Tech Stack: Connect operational data (dispatch, labor utilization, CRM) with financial systems to ensure real-time visibility into job profitability.
• Eliminate Reconciliation: Design "workflow-first" experiences that reduce manual data syncing and close the gap between the field and the back office.

Lead Strategy & Drive Outcomes

• Define the Industry Roadmap: Own the field service strategy within IES, balancing foundational ERP needs with high-value industry differentiators.
• Measure Business Impact: Move beyond feature shipping to drive measurable customer success (reducing DSO (Days Sales Outstanding), expanding margins, and eliminating revenue leakage).
• Simplify Time-to-Value: Redefine the onboarding experience with industry-aware configurations that systems to how customers actually run their crews and jobs.

Qualifications

Deep Workflow Thinker

• 8+ years in product management, ideally with experience owning complex, multi-step business workflows.
• Proven ability to deconstruct operational processes and translate them into scalable software solutions.

Customer-Obsessed Problem Solver

• Strong track record of identifying unmet customer needs and delivering measurable business impact.
• Experience working directly with mid-market businesses or industry verticals.
• Field service industry experience (HVAC, plumbing, electrical, construction-adjacent services) is a plus, but not required.

AI-Native Product Builder

• Experience productizing AI/ML capabilities into real customer workflows.
• Ability to design intelligent automation, predictive insights, or autonomous agents that solve real operational problems.
• Comfortable working with data science and engineering teams to ship AI-driven features.

Financial & Operational Acumen

• Understanding of core financial concepts (job costing, revenue recognition, WIP, payroll, inventory, cash flow).
• Ability to bridge operational and financial systems into a unified experience.

Strategic & Cross-Functional Leader

• Experience driving clarity and alignment across a matrixed organization.
• Strong executive communication skills with the ability to influence without authority.
• Comfortable balancing long-term industry strategy with near-term delivery.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: