Strategic Partner Account Manager (DACH)

Company Overview

Aircall is a unicorn, AI‑powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer‑facing teams. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post‑call work, and AI Assist Pro delivers real‑time guidance so people can do their best work. Aircall is headquartered in Paris with a strong North American presence in Seattle and teams in Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’re scaling rapidly across multiple product lines backed by world‑class investors.

About the Role

We are seeking a driven and dynamic individual to join our DACH Partnerships team in the Berlin office. As a Partner Account Manager, you will help us grow the pipeline and revenue through our Channel partners and Agencies (System Integrators, Solution Partners, Digital Consulting firms). Your leadership and market knowledge will support go‑to‑market strategy, collaborating with Sales, Marketing and Outbound teams.

Key Responsibilities

• Partner recruitment & onboarding: identify, recruit, and onboard new Channel Partners that align with our strategic objectives and target markets; develop onboarding programs to ensure rapid ramp‑up; educate partners on products, services, value proposition, and sales processes.
• Partner relationship management: build and maintain strong, long‑lasting relationships with key stakeholders; serve as primary point of contact for assigned partners, addressing needs, challenges and opportunities; conduct regular business reviews with partners to assess performance, identify areas for improvement and develop joint action plans.
• Revenue generation & sales enablement: develop and execute joint business plans with partners to achieve agreed revenue targets; provide sales enablement, training and support including product updates, competitive intelligence and sales collateral; collaborate with internal sales teams to ensure seamless hand‑off and co‑selling opportunities; track and report partner performance metrics.
• Forecasting & reporting: accurately forecast partner sales and contribute to overall revenue projections; provide regular reports on partner performance, activities and market insights to management.
• Program development & optimization: contribute to ongoing development and refinement of the channel partner program, including policies, incentives and marketing initiatives; work cross‑functionally with Marketing, Product and GTM teams; stay informed about industry trends, competitive landscape and best practices in channel management.

Qualifications

• Native German language speaker, fluent in English.
• At least 2‑3 years of experience in partnership development in a competitive, data‑driven environment.
• Strong understanding of SaaS business models and interest in technology.
• Analytical and strategic thinking abilities with KPI driven approach.
• Excellent communication, negotiation and interpersonal skills.
• Bachelor’s degree in Business, Sales, Marketing or a related field.

Why Join Us

• Key moment to join Aircall during a period of rapid growth and numerous opportunities.
• People matter: work‑life balance is important; we value our people.
• Fast‑learning environment with entrepreneurial spirit and strong team culture.
• Multicultural workplace with over 45 nationalities.
• Competitive salary package and benefits.

DE&I Statement

At Aircall, we believe diversity, equity and inclusion are core to our journey. We promote active inclusion within the business to foster belonging for all, and we are committed to providing equal opportunities to develop and thrive.

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