Technical Content Consultant | Pune or Mumbai

Technical Content Consultant | Pune or Mumbai

Technical Content Consultant – Content Operations | Pune or Mumbai | Hybrid

Job Summary: The Technical Content Consultant – Content Operations is a highly technical, fast-paced role responsible for managing LMS integrations, troubleshooting complex technical issues, and ensuring seamless content delivery across platforms. This role sits within the Content Operations function, acting as the technical backbone for content delivery and a bridge between Content Providers, Partnerships, Engineering, Product, and customer-facing teams. The role requires deep expertise in LMS integrations, APIs, authentication mechanisms, debugging techniques, and end-to-end content lifecycle management. The ideal candidate will have strong problem-solving skills, the ability to navigate ambiguity across systems, and exceptional communication skills to engage with both technical and non-technical stakeholders.

In this role, you will serve as the primary point of contact for critical cross-functional workstreams, including but not limited to:

Partner Onboarding & Integrations

• Collaborate with global content providers and partners to onboard them into the LMS ecosystem (both one-to-many subscriptions and one-to-one integrations)
• Conduct technical discovery, feasibility assessments, and Proof of Concepts (PoCs) where required
• Read and interpret technical onboarding documentation, API specifications, and integration requirements
• Guide partners in setting up endpoints, authentication flows, and launch configurations
• Configure and validate end-to-end integration flows including launch behavior, tracking, and reporting
• Provide ongoing support to partners while working with APIs and internal tools

Content Subscription & Management

• Manage additions/removals in Content Subscriptions and support monthly catalog refresh cycles
• Ensure content delivered via APIs or connectors is correctly ingested, processed, and available in client portals
• Perform catalog validation checks (missing courses, broken launches, metadata inconsistencies)
• Work with multiple LMS platforms, including Cornerstone LMS, Saba, EdCast, and SumTotal
• Support large-scale catalog operations and ensure overall catalog health and readiness

Technical Debugging & Troubleshooting

• Debug LMS integrations using browser developer tools, network logs, HAR files, and tracing tools. Analyze and troubleshoot across standards including:
• AICC (GetParam, PutParam)
• SCORM (LMSSetValue, LMSGetValue)
• xAPI (Actor, Verb, Statement)
• LTI (authentication flows, JWT tokens)
• Investigate issues across the full ecosystem (LMS, APIs, provider systems, and user flows) to identify true root cause
• Work with APIs for testing, validation, and issue resolution
• Perform SQL queries for data validation and troubleshooting where required
• Identify recurring issues and propose scalable fixes or enhancements

Reporting, Metrics & Process Optimization

• Track and analyze key metrics related to content integrations, onboarding, and support trends
• Contribute to process improvements to reduce manual effort and improve scalability
• Create and maintain documentation, workflows, and operational playbooks
• Identify patterns across issues and provide structured feedback to Product and Engineering teams

Incident Management & Support

• Act as a Subject Matter Expert (SME) for escalated content-related issues
• Troubleshoot issues such as broken launches, tracking discrepancies, bookmarking issues, and content playback defects
• Work with internal teams and external providers to drive resolution of complex incidents
• Monitor and manage incidents using tools like ServiceNow and JIRA, ensuring SLA adherence
• Handle dependencies across multiple systems and stakeholders to ensure timely resolution

Collaboration & Communication

• Work closely with cross-functional teams including Partnerships, Engineering, Product, Curation, and Support
• Communicate technical concepts clearly to both technical and non-technical stakeholders
• Conduct meetings, document outcomes, and follow up on action items
• Collaborate with global teams across time zones as required

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field
• 5+ years of experience in LMS integrations, technical consulting, or similar roles
• Strong understanding of LMS standards such as SCORM, AICC, xAPI, and LTI
• Experience with APIs (REST), including testing and debugging using tools like Postman
• Knowledge of authentication mechanisms such as SAML, OAuth, and OpenID Connect
• Strong debugging and analytical skills across web technologies (HTTP, cookies, sessions, redirects)
• Experience with SQL for basic querying and data validation
• Familiarity with tools such as JIRA, ServiceNow, and other ticketing systems
• Strong verbal and written communication skills for global collaboration
• Ability to manage multiple priorities and work effectively in a fast-paced environment

Preferred Qualifications

• Experience working with LMS platforms such as Cornerstone OnDemand, Saba, EdCast, or SumTotal
• Experience in e-learning content ecosystems and content lifecycle management
• Familiarity with cloud-based environments and distributed systems
• Prior experience in high-volume, integration-heavy or technical support environments