AI Product Expert (f/m/d) with focus on Service Management (Cloud Operations)

AI Product Expert (f/m/d) with focus on Service Management (Cloud Operations)

Join SAP’s Service Management Processes and Solutions team to harmonize and optimize support & cloud operations processes on a user‑centric platform, focusing on AI‑driven Service Management (SMPS) solutions for cloud operations such as Incident Management.

What you’ll do

• Define and communicate the product vision, roadmap, and value proposition for agent‑based AI products aligned with business objectives and customer requirements.
• Advocate data‑driven product‑led methodologies to grow through customer insights and usage data.
• Develop business cases with stakeholders and measure the value generated by implementations.
• Collaborate with the product owner to prioritize features and capabilities based on customer needs, business value, technical feasibility, and regulatory requirements.
• Lead ideation, prototyping and validation of AI agents, tool integrations, and autonomous workflows.
• Stay ahead of advances in agentic AI, safety, compliance, and UX—mentoring colleagues on modern AI product thinking.
• Partner with engineering, data, and design teams to translate requirements into epics and acceptance criteria.
• Define and track success metrics, driving adoption by leveraging user feedback and data for continuous improvement.

What you bring

Strong background in product or project management with a clear and compelling product vision that resonates with the company strategy. Excellent interpersonal, presentation and communication skills; a proven ability to coordinate across international teams and manage stakeholder expectations.

Role requirements

• Master’s degree in computer science, statistics, business engineering, information technology, AI, product management or related fields.
• Proven product management experience in AI/ML, data or technical products (ideally with LLMs, GenAI, autonomous/multi‑agent systems).
• Deep understanding of agentic AI concepts, orchestration, RAG, tool use, prompt engineering and evaluation.
• Experience in project management: defining roadmaps, analytical thinking and presentation skills.
• Strong communication ability with stakeholders at all management levels.
• Prioritization of features and requirements based on business value and customer needs.
• Experience defining KPIs, analyzing user feedback, and iterating products responsibly with awareness of compliance, safety and bias.
• Proficient in English and German.
• Quick learner, passionate, motivated and self‑managed; familiarity with agentic AI frameworks (LangChain, CrewAI, etc.) and cloud‑native technology is a plus.

Meet your team

The Service Management Processes and Solutions Team is part of the Corporate Processes & Information Technology (CPIT) area under the CPIO of Benjamin Blau. We build, design, and operate cloud solutions. Join us to transform SAP into a true cloud‑native enterprise.

Bring out your best

SAP innovations help more than 400,000 customers worldwide work together more efficiently. As a cloud company with 200 million users and >100,000 employees, SAP is purpose‑driven and future‑focused, with a collaborative team ethic and commitment to personal development.

We win with inclusion

SAP’s culture of inclusion, health, and flexible working models ensures that everyone feels included and can run at their best. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you need assistance to navigate our website or complete your application, please email Recruiting Operations Team:

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Violation of these guidelines may result in disqualification.

Requisition ID: | Work Area: Solution and Product Management | Expected Travel: 0 – 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Product Management

Industries

Software Development, IT Services and IT Consulting, Business Consulting and Services

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