Application Support Engineer (m/f/d) – Gigafactory Berlin-Brandenburg

What To Expect

We are looking for a highly motivated Application Support Engineer to join the Factory Software team. You will join a small, expert team that supports the operational health of systems that coordinate and facilitate our car manufacturing process. The ideal candidate will have a good balance of relationship building skills with users of our system, solving technical problems skills and manufacturing/warehouse systems knowledge.

What You'll Do

• Ability to facilitate delivery of Tesla’s manufacturing software systems by resolving day to day issues
• Understand and improve the end-to-end workflow of Factory Software applications like manufacturing execution and material flow management systems and the other integrating systems
• Quickly troubleshoot technical problems, document the root cause and the solution
• Build Software Applications/Tools to address the issues that require immediate solution if a permanent fix is not possible in existing Factory Software applications
• Document troubleshooting guides to empower your teammates and systems users
• Work directly with software developers to understand user issues and long-term directions, propose, and provide solutions for recurring problems
• Setup automation and monitoring systems to optimize utilization of Factory Software
• Respond to and handle business process change requests that require coordination between cross-functional teams
• Be nimble and react quickly to changing business conditions

What You'll Bring

• Bachelor’s degree or higher in an engineering field or equivalent experience and evidence of exceptional ability
• Working knowledge of querying databases with SQL
• Experience with Python, Go or other software development languages
• Must be able to understand integrated systems and their dependencies
• Excellent interpersonal skills, energetic and a self-starter
• Ability to identify tasks which require automation and develop the tools to address them
• Proficiency working in a high-impact, responsive, and collaborative team environment - smart but humble, with a bias for action
• Experience in application support or similar roles
• Understanding of queues and stream processing is nice to have
• Work in shifts to support production 24/7 (late shift, night shifts and weekends included)

What we offer

You will be working in our state-of-the-art Gigafactory, where you’ll solve the world's most interesting problems with the best and brightest people who share a passion to change the world. Tesla’s compensation package includes competitive salary and Tesla shares or bonuses. Typical benefits that are offered are a pension program, 30 vacation days, flexible work arrangements, corporate benefits, employee insurances, relocation, and commuting support.