Automation Tech Support

Our team's mission is to provide first-level support for all fulfilment systems (including WMS, WCS) at our automated production site in Barleben, with occasional support at our UK facility in Derby. As part of a new warehouse software implementation team, you will work cross-functionally with key stakeholders to ensure smooth and efficient warehouse operations. You will serve as the first point of contact for system-related inquiries.

Key Responsibilities:

• Provide real-time support for our Warehouse Control System (WCS) and Warehouse Management System (WMS)
• Identify opportunities for operational improvement, recommend and implement change controls, and define local reporting requirements
• Develop dashboards to enable system analysis and monitoring
• Continuously evaluate software systems, driving improvements through enhancements or change requests
• Coordinate with suppliers and internal development teams to resolve critical system issues
• Create and maintain work instructions, standard operating procedures, and training materials for WMS and WCS
• Ensure comprehensive reporting structures are in place to support operational transparency
  

YOUR PROFILE

• Minimum of 2 years' experience working in WMS/WCS-driven production or fulfilment environments as system superuser or software engineer 
• Bachelor's degree in Computer Science, Business Informatics, Engineering, or equivalent professional experience
• Solid understanding of supply chain processes and supporting technologies
• Demonstrated interest in process optimisation and continuous improvement initiatives
• Highly organised, self-motivated, and able to manage tasks independently while consistently meeting deadlines

Preferred Technical Skills:

• DevOps practices
• GitHub
• Problem-solving in operational environments
• Python scripting
• SQL database querying
• WCS/WCS engineering experience 

WHAT WE OFFER YOU

• Modern and comfortable working space with great co-workers in Barleben
• Discount for HelloFresh boxes and HelloFreshGo products
• Development possibilities, along with internal training and a yearly Learning & Development budget 
• Extensive Onboarding and Buddy Program
• Social events including team events, Friday beers, company runs, book club, etc.
• Discounted fitness offers with our Urban Sports Club and John Reed partners, as well as in house gym and yoga classes
• Well-being initiatives in cooperation with Headspace and Fürstenberg Institut
• Childcare and company pension scheme benefit 

ARE YOU UP FOR A NEW CHALLENGE?

Apply now with your complete application documents, also without a photo and without stating specific personal characteristics such as nationality or gender if you choose to do so. German or English language certificates and documents regarding residence and work permits are welcome.

We look forward to hearing from you

CONCLUSION

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers' homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work

At HelloFresh, we embrace diversity and inclusion. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company's commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.