C++ Support Engineer

Stellenbeschreibung:

Key Responsibilities

Provide L1/L2/L3 application support for C++ based applications running in production and hosted on Client Infrastructure, and using SQL databases.
Diagnose and resolve application defects, performance issues, and configuration problems.
Troubleshoot and resolve application issues, ensuring minimal disruption to business operations.
Monitor application performance and system health, identifying and addressing potential issues proactively.
Collaborate with L1 support, development teams, and other stakeholders to resolve complex technical problems.
Perform root cause analysis for recurring issues and implement permanent solutions. Develop and maintain documentation for troubleshooting steps, issue resolution, and standard operating procedures.
Assist in the deployment and configuration of applications and updates.
Execute SQL queries to retrieve data, diagnose issues, and provide insights for application support.
Participate in on-call rotation to provide 24 7 support for critical applications.
Communicate effectively with users, providing updates on issue resolution and system status.
Excellent problem-solving skills and the ability to work under pressure.
Ability to work independently and as part of a team.
German speaking candidate with Automotive/DMS expertise.
Support on Weekends/holidays (As needed for P1 level issues).

Preferred Skills:

Knowledge of ITIL framework and incident management processes.
Familiarity with automation tools and techniques to streamline support processes. Previous experience in a financial or technology-driven environment.
Analyze logs, stack traces, and system metrics to identify root causes.
Work closely with development, QA, DevOps, and infrastructure teams to ensure seamless issue resolution. Maintain and update support documentation, runbooks, and troubleshooting guides.
Support deployments, hotfixes, and release activities.
Maintain and update support documentation, runbooks, and troubleshooting guides.
Ensure adherence to SLA and provide timely escalation when required.
Participate in on-call rotation for critical production support.
Strong analytical and communication skills.