Cisco UC Specialist - IT Solution Provider

Hamilton Barnes Associates Limited WorkFromHome

Stellenbeschreibung:

Overview

We are seeking a CCIE Certified Cisco Unified Communications (UC) Specialist who is a highly skilled professional and will be responsible for designing, implementing, and maintaining Cisco Unified Communications solutions.

We are seeking a specialist who possesses expert-level knowledge in Cisco Unified Communications technologies, with a focus on delivering robust and scalable UC solutions. The role involves collaborating with cross-functional teams, troubleshooting complex issues, and ensuring the optimal performance of UC systems.

If you want to find out more about this opportunity, apply today!

Responsibilities

Design and Implementation.
Design, configure, and implement Cisco Unified Communications solutions based on business requirements.
Develop detailed technical documentation for UC designs and implementations.
Ensure the integration of UC components, such as Cisco Unified Communications Manager, Unity Connection, IM and Presence, and collaboration endpoints.
Optimize and fine-tune Cisco UC networks for performance, scalability, and reliability.
Conduct network assessments and recommend enhancements to improve overall UC system efficiency.
Troubleshooting and Support
- Diagnose and resolve complex technical issues related to Cisco UC solutions.
- Provide advanced support for incidents and service requests, collaborating with other technical teams as needed.
Security and Compliance
- Implement security best practices for Cisco UC environments.
- Ensure compliance with industry regulations and company policies related to UC systems.
Upgrades and Patch Management
- Plan and execute upgrades of Cisco UC software and hardware components.
- Perform routine maintenance activities, including patch management and firmware upgrades.
Collaboration and Communication
- Collaborate with cross-functional teams to understand business requirements and translate them into effective UC solutions.
- Communicate technical information to non-technical stakeholders in a clear and understandable manner.

Qualifications

CCIE certification in Collaboration or Voice is required.
Extensive experience in designing and implementing Cisco Unified Communications solutions.
In-depth knowledge of Cisco UC technologies, including Unified Communications Manager, Unity Connection, IM and Presence, and collaboration endpoints.
Strong understanding of network protocols, security, and quality of service (QoS) in a UC environment.
Excellent troubleshooting skills and the ability to analyze and resolve complex UC issues.
Familiarity with industry best practices and compliance standards for UC systems.