Client Relationship Manager - Munich

Customer Relationship Manager - Manufacturing, Automotive, Retail/Consumer Goods, Transportation/Logistics and/or Travel & Hospitality (d/f/m)

Location: Germany (Munich)

Key Responsibilities

• Market Leadership – Executes account’s strategy for long‑term profitable growth and positions Cognizant as a thought partner and business leader within the client
• Developed experience working in one or more of the following industries: Manufacturing, Automotive, Retail/Consumer Goods, Transportation/Logistics and/or Travel & Hospitality
• Deeply understands the client’s Business and Digital strategies especially where applicable to their portfolio
• Builds an Account Plan to be reviewed and incorporated into the broader market plan for above industry
• Executes and manages the account plan through establishing key relationships with business, IT and procurement leads within their portfolio
• Identifies new clients, also qualifies add‑on opportunities to existing engagements
• Relationship Management - Cultivates long‑term client relationships and aims to broaden Cognizant’s relationship footprint with key clients within the account.
• Invests time in creating client advocates for Cognizant by going above and beyond in relationship development
• Participates in reviews and provides educated and relevant perspectives on key client relationships
• Business Development - Creates opportunities and involves the right teams to position Cognizant credentials, assets and value to the client and qualifies, prioritises and assigns opportunities to deliver the highest percentage of wins.
• Responds to and delivers on client requests in an effective and timely manner
• Identifies opportunities, makes proactive proposals to the client in line with the account strategy
• Drives responses to RFPs, taking end‑to‑end ownership ensuring the response is compliant with the client and Cognizant’s processes
• Engages the relevant teams for solutions and works collaboratively with all of account’s internal and external partners to deliver success
• Account Operations - Delivers against the account strategy and goals at the account level; leads and manages the portfolio to ensure attainment of Client’s and Cognizant’s objectives.
• Forecasts and meets or exceeds quarterly and annual revenue & margin targets
• Enhances profitability and actively drives portfolio’s overall financial performance

Required Experience

• Client and industry knowledge:
• Proficiency in one of the following industries: Manufacturing, Automotive, Retail/Consumer Goods, Transportation/Logistics and/or Travel & Hospitality industry.
• Solid Business development experience – both Hunting and Farming
• Excellent communication skills
• Reliable and dependable with clear, concise spoken and written communication skills
• Ability to work in a global team
• Results driven
• Ambitious and hungry to demonstrate and prove leadership credentials
• Self‑starter and adaptable- can work independently or within a team structure
• Building relationships and strengthening partnerships by focusing on exceptional client experience
• Natural ability to build customer rapport and create client advocates for Cognizant
• Customer orientated with ability to keep on top of all progress and potential risks across the portfolio and client landscape
• Ability to balance risk and growth to deliver innovative engagements for clients

Preferred Experience

• Concepts of financial, marketing and business strategy

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