Customer Success Manager – Data Center Services - Systems Integrator

Overview

Ready to build lasting partnerships that power data centre excellence?

Join a data centre and digital infrastructure provider recognised for delivering secure, sustainable, and high-performance colocation and connectivity services. With a focus on reliability, innovation, and client success, the organisation continues to support enterprises in achieving operational efficiency and digital growth.

The team is hiring a Customer Success Manager – Data Center Services to manage client relationships, oversee service delivery, and ensure customer satisfaction across mission-critical environments. The role will focus on understanding client needs, coordinating internal teams, and driving long-term account growth.

Empower clients to succeed in a connected world. Apply now!

Responsibilities

• Provide customer support across operational and contractual topics
• Assist the sales team with pipeline management in Salesforce, including creating offers and additional agreements for assigned accounts
• Handle customer inquiries, requests, complaints, and incident management via ServiceNow
• Lead the annual Customer Satisfaction Survey process
• Support internal, external, and customer audits
• Oversee monthly billing and account control for assigned customers

Skills / Must have

• Completed commercial vocational training with several years of relevant professional experience, ideally with a service provider, in IT consulting or IT sales
• Strong knowledge of relevant tools such as Salesforce and ServiceNow
• Hands-on mentality with strong problem-solving skills
• Excellent customer and service orientation
• Fluency in German and English, both spoken and written
• Team player with persistence, performance focus, and flexibility

Salary

• €70,000

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