Department Manager Customer Interaction Technology, Innovation

For us
"Let's Go"
is not just a slogan, it is an attitude. We love technology and we want to excite. We have fun and want to inspire. Our customers and our teams. That's why we are looking for people who share this spirit. People who are passionate about creating the shopping experience of the future together with colleagues across Europe.

Your tasks

• Leading a global cross-functional team across Customer Experience and Customer Care, ensuring strategic alignment and operational excellence
• Taking ownership of the end-to-end strategy for technology, AI solutions, and innovation initiatives in both customer experience and care areas
• Driving project management and ensuring the effective execution of strategic programs
• Overseeing business analyses and performance insights to guide product and service improvements
• Managing senior stakeholders and ensuring transparency, collaboration, and communication across business and technology teams

Your profile

• Proven leadership experience in CX, Customer Care, or adjacent tech-driven domains
• Strong strategic mindset with hands-on expertise in AI, technology platforms, and project delivery
• Deep business understanding in retail, wholesale, or service environments with strong analytical and commercial acumen
• Skilled in stakeholder management, cross-functional leadership and navigating complex delivery setups
• Entrepreneurial, impact-driven personality with a passion for innovation and customer value

What's in it for you?

• International teams & exciting tasks
• 30 days vacation & company pension plan
• Employees discount & Fitness Collaborations
• Training & leadership programs
• Open corporate culture & Teamwork
• Mobile work (50/50)

About Us
This international team is focused on Customer Experience, Intelligence, and Care, working across areas such as Service Design, Feedback Management, Contact Centers, Market Research, and Customer Insights.The team designs, implements, and improves the technologies that power daily interactions with customers.English serves as the working language, and the ideal candidate (m/f/d) thrives in a global environment and enjoys working at the intersection of technology and customer experience.

*Your HR contact
Lea Theresa Ellerich
Phone Number *

Let's Go
Ready? We are looking forward to receiving your application

Apply now