Director of Professional Services

HireCircle are proud to be partnering with an established global software company delivering high-value, security-focused technology solutions to enterprise customers worldwide. They are seeking a Director of Professional Services to lead their customer delivery organisation and ensure the successful implementation and ongoing adoption of their software solutions. In this strategic leadership role, you will oversee a team of consultants and engineers responsible for delivering complex software deployments to customers across EMEA and beyond. The ideal candidate will bring a strong background in managing a billable professional services organisation within a software or SaaS environment, combining technical depth with commercial and operational leadership. Key Responsibilities:Lead and develop a high-performing professional services team based in Munich and across Europe.Define and execute strategies to optimise utilisation, profitability, and customer satisfaction.Oversee delivery of complex software implementations, integrations, and customer onboarding projects.Partner closely with Sales, Product, and Engineering to align delivery capability with business objectives.Establish scalable processes for forecasting, resource planning, and performance reporting.Drive a culture of accountability, technical excellence, and customer success. Requirements:Extensive experience leading professional services or consulting functions in a software company (preferably SaaS or enterprise technology).Proven track record managing billable services with clear commercial results.Strong understanding of enterprise software delivery, customer success, and post-sales engagement.Exceptional leadership, communication, and stakeholder management skills.Fluent English required; German language skills are advantageous. This is a senior leadership opportunity to shape and grow a professional services organisation at a global technology innovator. If you’re an experienced services leader passionate about building teams that deliver exceptional customer outcomes — we’d like to hear from you.