Engineering Manager - Customer Support (m/f/d)

Engineering Manager - Customer Support (m/f/d)

Hamburg

Location : Come and join us in our headquarters in Hamburg!

Freenow empowers smarter mobility decisions, helping people move freely and cities thrive.

We’re looking for a dynamic Engineering Manager to lead our Passenger and Driver Care team . In this role you will rebuild a team to ship customer and driver support automations, build AI‑assist features and lead certain integrations, while working with talented frontend, backend and AI engineers.

YOUR DAILY ADVENTURES WILL INCLUDE:

• Ensure a sustainable delivery of your team while giving transparency, making pragmatic trade‑offs and motivating the team with your positive energy.
• Integrate and collaborate with other disciplines and other tech leads as one team.
• Develop and improve processes and software development techniques together with your team.
• Help your software engineers to grow : Help them with their weaknesses and foster their strengths, provide frequent feedback and set goals.
• Foster autonomy in decisions and processes of your squad.
• Work with the recruiting team : Not only on attracting but also on retaining and onboarding new team members.

TO BE SUCCESSFUL IN THIS ROLE:

• You have a strong software engineering background, building software systems for multiple years, ideally with Java or Kotlin.
• You're familiar with financial processes such as charging customers, creating invoices, providing data to accounting.
• You possess strong leadership skills and can effectively guide and motivate your team.
• You are committed to continuous learning and professional growth, and you foster a culture of learning, knowledge sharing, and collaboration within your team.
• Your way of communication is structured and transparent as well as polite but clear.
• You have a growth mindset and can quickly adapt to change.
• You are a creative problem‑solver and enjoy finding innovative solutions to challenging engineering problems.
• You are interested in leveraging LLMs to build the best customer and driver support experience.
• Excellent English communication skills (written and verbal).

BENEFITS & PERKS IN A NUTSHELL:

• Flexible working arrangements
• Sabbatical & special leave policies
• WeRoad partnership
• Birthday, 24th + 31st December off
• Mobility Credit
• Health Insurance
• Employee assistance program

DIVERSITY, EQUITY & INCLUSION:

FREE NOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. We want you to grow and evolve, bring your true self to work.

#J-18808-Ljbffr