Fraud Prevention

Join a fast-growing, leading global financial institution.

Are you passionate about building innovative solutions in a dynamic environment? A leading global financial institution is looking for a
Fraud Prevention & Customer Support Associate
to help protect their customers and business from fraudulent activity.

In this role, you'll be part of a collaborative team focused on fraud detection, customer care, and continuous improvement. You'll play a key role in investigating suspicious activity, supporting affected customers, and contributing to the development of secure and customer-centric banking services.

Role profile:

• Investigate potential fraud cases and analyze data to identify patterns and risks.
• Empathetic support of customers impacted by fraud.
• Apply critical thinking to assess complex fraud scenarios.
• Build trust with customers while protecting company assets.
• Handle high-pressure situations with professionalism and sound judgment.
• Stay informed on emerging fraud trends and continuously develop your expertise.

Your profile:

• Fluency in both German and English.
• Strong analytical and investigative skills.
• Excellent communication and interpersonal abilities.
• Empathy, creativity, and a proactive mindset.
• Commitment to improving processes and customer experiences.
• Eagerness to learn and grow professionally.

Preferred Experience:

• Experience in a fraud-related role, particularly within financial services or banking.
• Familiarity with financial crime risk mitigation.
• Understanding of German regulations and fraud prevention protocols.

Why Join?

This is a unique opportunity to be part of a dynamic team within a global financial institution that is investing heavily in digital innovation. You'll benefit from a collaborative culture, professional development opportunities, and the chance to make a real impact in shaping the future of banking.