Hardware Technician

IT Hardware Specialist

The IT Onboarding and Offboarding Specialist manages the onboarding and offboarding process for users across. This role ensures that the process is handled efficiently and accurately from start to finish. As a result, new hires and departing employees will have a smooth transition.
This role will be located at the customer office in Leipheim and will require employee boarding support to the EMEA region. The IT Onboarding and Offboarding Specialist is part of the global IT support function and reports to the IT Support Desk Supervisor. The role also includes collaborating with Human Resources, Hiring Managers, and internal IT staff to keep processes aligned and consistent.

Essential Duties and Responsibilities

• Oversee and coordinate onboarding/offboarding activities with IT teams and Business units to ensure timely execution.
• Collaborate with HR and hire managers to confirm orientation schedules and key details.
• Respond to and resolve employee boarding requests promptly.
• Deliver ‘white glove’ support to new and departing employees. Ensure they receive world-class support from the IT team throughout the onboarding/offboarding process.
• Prepare and deploy devices to new hires. Collect and wipe equipment upon departure.
• Assist new hires with first login, MFA, password changes, access to work resources such as applications, data, file shares, print services, network resources, and more. Tailor onboarding based on department needs and help drive ongoing technical support and processes.
• Occasionally setup and maintain company meeting spaces and technology, such as Teams rooms, projectors, large screen monitors, and more.
• Provide direct hardware support to employees, with guided support from Tier 2 Team.
• Maintain physical hardware of laptops, desktops, and other end user devices.
• Maintain operating systems on end user devices, including patch updates when needed.
• Recommend process improvements to boost efficiency and consistency.
• Interact with MDM solutions to onboard / offboard personal and corporate devices.
• Interact with MDM and inventory solutions to remotely configure applications, policies, or endpoints.
• Supports the day-to-day operation of secure endpoint devices, including removal of malicious software.
• Help with procurement and deployment of mobile devices.
• Participates in IT meetings and project meetings.

Knowledge / Skills / Abilities

• Knowledge of computer operating systems, specifically Microsoft Windows 10/11 and MacOS 12.
• Experience with endpoint security and management software. Preferred, not needed.
• Familiar with modern device management solutions, specifically Microsoft Endpoint Manager / InTune. Preferred, not needed.
• Understanding of PC hardware and ability to troubleshoot devices from varying vendors (DELL, Lenovo, HP).
• Able to understand and interpret privacy regulations in various regions, including Europe, North America, and Australia.
• Experience in coordinating onboarding and offboarding tasks as well as adhering to processes and software implementation.
• Highly focused, initiative-taking, and methodical when responding to incidents with strong attention to details.
• Excellent listening and verbal communications skills with the ability to interact professionally within a diverse community.
• Excellent written communication skills with the ability to adapt to the intended audience.
• Proficient in conveying technical information in a way that is easy to understand.
• Ability to communicate clearly in English and German.
• Meticulous and have time management skills.

Required Experience/Ability

• Technical certifications such as A+, Networking+, Microsoft Technical Associate, etc. or equivalent experience.
• Entry level degree or diploma in Information Systems or related field or study
• In lieu of a degree, a completed apprenticeship, and 12 months of later experience in the IT field.
• 2+ years of supporting users and applications within a Microsoft environment.
• 2+ years in customer support role.
• 2 to 4 yrs supporting printers and general office technology.
• 2 to 4 yrs experience with IT Service Management Tools.