Head of Global Bioprocess Service (m/w/d)

Your challenges

• Lead, manage and develop the global Bioprocess Service and Customer Support organization

• Design and implement a sustainable global service strategy and new business models

• Manage and further develop international service teams (Field Service, Technical Support, Product Support)

• Ensure effective global complaint management (Level 1–3) and timely solutions for customer issues

• Build and transfer application know-how within the service organization, incl. global training for customers and service staff

• Drive new service concepts and business models to maximize recurring revenue streams

• Define and implement worldwide service policies, procedures, and quality standards in close collaboration with R&:D, Logistics, Production, Marketing, Sales, and Portfolio teams

• Represent and position Bioprocess Service internally and externally

Your expertise

• University degree in engineering, industrial engineering, or business administration

• Proven track record of building and leading international service organizations (>50 employees)

• Solid understanding of sales, marketing, and distribution management, ideally within the life science / lab equipment industry

• International leadership experience in matrix organizations and multicultural teams

• Very good command of English, German skills are an advantage

• Strong leadership personality with strategic and entrepreneurial mindset, analytical strength, and results orientation

• Excellent communication skills, intercultural competence, and motivational leadership style

Your benefits at Eppendorf

• Your work is meaningful. Together we contribute to improve human living conditions.

• We offer you creative freedom with a strong, international premium brand in the life science industry.

• Thirty vacation days per year and company‑regulated special leave days are a given with us.

• With our flexible flextime framework and a working time account, you can plan your working hours individually and independently create a balanced work‑life balance.

• We also offer you the opportunity to work remotely across Germany for part of your working time, tailored to suit your life situation.

• We provide you with a variety of social benefits, such as additional employer‑funded retirement plans, a job bike, public transport subsidies, corporate benefits, etc.

• To deepen your knowledge and continuously develop professionally and personally, we offer you a wide range of freely selectable training sessions, participation in conferences, and access to learning platforms.

• With us, you will find a diverse, open‑minded, and appreciative work environment with the latest technologies, methods, and tools in a setting that also invites networking.

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