Ubique Systems

Java Support Engineer

Stellenbeschreibung:

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Key Responsibilities

  • Provide L1/L2/L3 application support for Java based applications running in production and hosted on Client Infrastructure, and using SQL databases.
  • Diagnose and resolve application defects, performance issues, and configuration problems.
  • Troubleshoot and resolve application issues, ensuring minimal disruption to business operations.
  • Monitor application performance and system health, identifying and addressing potential issues proactively.
  • Collaborate with L1 support, development teams, and other stakeholders to resolve complex technical problems.
  • Perform root cause analysis for recurring issues and implement permanent solutions. Develop and maintain documentation for troubleshooting steps, issue resolution, and standard operating procedures.
  • Assist in the deployment and configuration of applications and updates.
  • Execute SQL queries to retrieve data, diagnose issues, and provide insights for application support.
  • Participate in on-call rotation to provide 24/7 support for critical applications.
  • Communicate effectively with users, providing updates on issue resolution and system status.
  • Excellent problem‑solving skills and the ability to work under pressure.
  • Ability to work independently and as part of a team.
  • German speaking candidate with Automotive/DMS expertise.
  • Support on Weekends/holidays (as needed for P1 level issues).

Preferred Skills

  • Knowledge of ITIL framework and incident management processes.
  • Familiarity with automation tools and techniques to streamline support processes. Previous experience in a financial or technology‑driven environment.
  • Analyze logs, stack traces, and system metrics to identify root causes.
  • Work closely with development, QA, DevOps, and infrastructure teams to ensure seamless issue resolution. Maintain and update support documentation, runbooks, and troubleshooting guides.
  • Support deployments, hotfixes, and release activities.
  • Maintain and update support documentation, runbooks, and troubleshooting guides.
  • Ensure adherence to SLA and provide timely escalation when required.
  • Participate in on‑call rotation for critical production support.
  • Strong analytical and communication skills.

Seniority level

Associate

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting

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Stelleninformationen

  • Typ:

    Vollzeit
  • Arbeitsmodell:

    Vor Ort
  • Kategorie:

  • Erfahrung:

    2+ years
  • Arbeitsverhältnis:

    Angestellt
  • Veröffentlichungsdatum:

    29 Nov 2025
  • Standort:

    München

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