Junior Accounting Operations Specialist (m/f/d)

Life at Smoobu At Smoobu, we are building more than just software. We empower everyday people to become successful entrepreneurs by helping them manage their vacation rentals simply and efficiently. Our platform supports over 100,000 properties in 120+ countries, enabling hosts to grow their businesses confidently and efficiently. That kind of impact doesn’t come from playing it safe; it comes from people who take ownership, act purposefully, and work together to make things happen. How You Will Contribute To Our Success We’re looking for a passionate and proactive Junior Accounting Operations Specialist to join our dynamic team. In this role, you’ll play a key part in supporting our customers and ensuring smooth accounting operations across our global platform. This is an exciting opportunity for someone who enjoys combining analytical thinking with customer interaction in a fast-paced SaaS environment. Serve as the first point of contact for customers on all accounting-related inquiries.Analyze customer requests and provide effective, timely solutions.Own and manage all dunning cases to ensure smooth daily operations.Handle other accounting administrative tasks, such as chargebacks.Prepare and distribute weekly reports to relevant stakeholders to ensure alignment.Maintain professionalism, politeness, and empathy in all customer interactions, even in challenging situations.Gather and channel customer feedback to the product team to help shape the future of the Smoobu solution.Proactively identify opportunities to improve processes and contribute to team efficiency. You will thrive in this role if you Minimum of 1 year of experience in accounting, customer service, or sales.Strong attention to detail and accuracy.Excellent verbal and written communication skills.Strong listening, presentation, and interpersonal skills.Self-motivated, goal-oriented, and a strong team player.Proven ability to multitask, prioritize, and manage time effectively.Excellent problem-solving skills and adaptability in a dynamic environment.Previous experience in a customer-facing role is a plus.Familiarity with tools such as Chargebee, Zendesk, or Pipedrive (or similar CS/CRM systems) is an advantage.Experience in the SaaS industry is a strong plus.Bilingual proficiency is a plus; German language skills are a strong advantage. What You Can Expect Flexibility – We work remotely for up to 50% of the year, including up to 63 working days abroad.Time to Recharge – 27 vacation days, plus one extra day for each year of tenure (up to 32). Celebrate your 5th anniversary with five additional paid days off and a €500 HomeToGo booking credit.Mobility perks– Monthly subsidy for the Deutschland-Ticket (nationwide public transport) and tax-advantaged bike leasing via salary conversion.Learning & Growth – Mentorship program, German classes, professional development opportunities, and clear pathways for growth based on your performance.Wellbeing & Fun – Team events, a dog-friendly office, social clubs, new joiner buddy lunches, mental health support, and a Wellhub (Gympass) contribution.Perks & Discounts – Enjoy corporate discounts and exclusive offers through FutureBens and Corporate Benefits.Sustainability Commitment – We partner with Plan A to reduce our environmental impact through measurable climate action.Diversity: Our company language is English, and our team represents over 28 nationalities. Recruitment Process 30-minute call with a recruiter 45-60 minute call & technical assessment with your future manager 30-minute call with your future team members Offer About Us Smoobu ( www.smoobu.com ), a subsidiary of HomeToGo Group, is a fast-growing startup in the vacation rental industry. Smoobu’s SaaS solution currently empowers private hosts to manage over 100,000 properties across more than 110 countries. Smoobu runs as an independent enterprise within the HomeToGo Group, ensuring its startup spirit and growth potential remain at the forefront. Our top priority is to assist hosts in efficiently managing and growing their businesses simultaneously. Smoobu’s success is attributed to our dynamic, ambitious, and international team, dedicated to exceeding our customers’ expectations through expert advice and action. We celebrate diversity and operate in a truly global environment, embracing the challenges and opportunities that come with it. Join us on this exciting journey to transform the vacation rental industry!