(Junior) Customer Support Manager - German Speaking Team

Stellenbeschreibung:

(Junior) Customer Support Manager

As a (Junior) Customer Support Manager, you will be part of our Customer Support team and take care of our German apps, ensuring a smooth and satisfying user experience.

Responsibilities

Serve as the first point of contact for our users, representing our brand with clarity and empathy
Handle all user communication exclusively via web forms, ensuring fast and accurate responses
Monitor and enforce compliance with internal guidelines to maintain a high‑quality community environment
Collaborate closely with other departments to optimize workflows and improve processes
Track your own performance, manage your workload, and prioritize tasks effectively to meet internal goals and quality standards

Qualifications

First experience in customer support, or strong interpersonal skills and situational awareness in previous roles
Native‑level German with excellent written communication; fluency in English is required
Interest in technical support environments and mobile games context
Familiarity with helpdesk tools such as Zendesk (or similar) is a plus
Proactive, solution‑oriented mindset with strong ability to prioritize tasks, manage complex workflows, and drive them to completion
Passionate about delivering outstanding customer experiences

Benefits

Work‑Life Balance: 30 days of paid vacation.
Commuter Benefits: Public transportation tickets provided.
Professional Development: Annual education budget of €1,500.
Workation Opportunities: Combine work and vacation annually.
Wellness: Access to over 7,000 gyms and spas in Germany through Wellpass.
Catering: Monthly team lunches, daily fruits, vegetables, and a variety of beverages.
Flexibility: Flexible working hours and hybrid work model.
Corporate Benefits: Exclusive discounts for major brands and platforms.
Diversity: Join an international team with diverse cultural backgrounds.
Fun and Games: Socializing area for relaxing activities during the workday.

Please note: this is not a remote only position, we offer you a flexible hybrid model here in Hamburg, Germany - working from home on Mondays & Fridays, coming to the office on Tuesday, Wednesday & Thursday!