NSI - Junior Service Desk Agent - FR/EN/GER/LUX

To reinforce our teams, we are looking for a Junior   Service Desk agent (M/W/X) speaking French, English, German and Luxembourgish.

Your main responsibilities:

• Mainly in the financial field, you will have to adapt yourself  to different situations by using your experience, your knowledge but also your colleagues advice
• Involvement in customer projects  will also be expected
• More specifically, the following tasks will need to be performed:
• Support on network  infrastructure,
• Call handling, tracking, dispatching, and escalation,
• Monitoring  critical systems,
• Participation to infrastructure improvement projects

Your profile:

• Either recently graduated in computer science  or  already experienced  in a similar position
• Ideally with an initial exposure to this type of product : Ticketing Tools, MS Windows systems, MS Office (including Outlook), Office 365, Active Directory, SharePoint...
• Fluent in Luxembourgish, French, English and German
• Open-mindedness  and readiness  to work in a multicultural environment
• Strong team spirit  and customer orientation
• Very important: given the 24/7 service  provided to customers, availability to work nights and weekends  is mandatory
• ITIL certification  would be a valuable asset - Don’t worry if you’re not certified: we’ll take care of that !

If at the end of the recruitment process your application is successful, you will be asked for a criminal record.

What is offered