Onsite IT Software support Specialist

Ubique Systems Frankfurt

Stellenbeschreibung:

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Talent Acquisition-UK Delivery at Ubique Systems

Your Job:

Troubleshoot and resolve hardware, software, network issues and trade-floor specific applications on the trade floor.
Floor-walking the Trade-floor
Assist Traders on the trade-floor during migration/upgrade
Provide technical support and maintenance for the trade floor, ensuring minimal downtime and optimal performance.
Manage and execute endpoint migration projects, including planning, testing, and deployment.
Collaborate with traders, IT teams, and other stakeholders to understand and address technical needs and issues.
Maintain and update documentation related to trade floor systems and endpoint migrations.
Ensure compliance with industry regulations and company policies.
Assist end-users with device enrolment, application deployment, and configuration in Microsoft Intune.
Troubleshoot and resolve basic Intune-related problems, including connectivity issues and device compliance.
Support Trading floor IT solutions and experience of working with devices and apps like Bloomberg, Reuters, etc.
Perform desktop and laptop updates, upgrades, imaging, and support for trading applications, smartphones, and printers.
Manage end to end projects such as Win OS upgrade, Windows update rollout and software updates via SCCM/Software Center/Intune
Provide first-level support for Microsoft Intune and Windows Autopilot-related issues.
Highlight Risks, Issues and action logs with management and seek sign offs.
Work closely with Support teams and our Third-Party Partners and manage service provided and relationships.

Your profile:

Proficient in Windows operating systems.
Technically strong l2-l3 onsite support, preferably market data, but needs to be in a Premium environment due to the clientele, banking VIP or such
Proven experience as a Trade Floor Engineer or in a similar role.
Strong knowledge of trade floor operations and technologies.
Mandatory project management experience.
Strong understanding of Break-Fix, Service Requests, IMAC, Incident, Problem, Configuration management and processes within ITIL.
Strong understanding and skills in SLA, KPI Management
Preparation of IT Knowledge documents & SOPs on EUC and FSO processes and technical support.
Should have knowledge on MS Office and Microsoft project

Seniority level

Seniority level
Associate

Employment type

Employment type
Contract

Job function

Job function
Information Technology
Industries
IT Services and IT Consulting

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