Senior HR Business Analyst

Senior HR Business AnalystLocation: EU/RemoteContract: Full-time (through end of 2025, possible extension into early 2026)Start Date: ASAPContextWe are transforming our Neocase HR portal to enhance the employee experience, streamline HR service delivery, and leverage AI-driven capabilities.We are seeking an HR Portal Optimization Specialist to ensure new features are implemented effectively, thoroughly tested, and aligned with standardized HR service processes.Key ResponsibilitiesUI/UX Optimization:Validate the new portal interface, conduct functional and user acceptance testing (UAT), and collaborate with development and HR teams to ensure smooth adoption.Chatbot Enablement:Translate HR business needs into test scenarios, execute tests, and deliver readiness assessments with actionable recommendations.AI Search & Content Management:Test AI-powered search functionality, recommend content structure improvements, and ensure permissions and governance support accurate, relevant results.HR Service Delivery Standardization:Support the creation of a comprehensive HR service catalog, streamline onboarding for new HR services, and optimize content management processes to reduce manual effort.Required Skills & Experience8+ years of experienceDeep understanding of HR service delivery processesExperience with HR technology or service delivery platforms (Neocase experience a strong plus)Proven experience in testing, user acceptance testing (UAT), or quality assuranceAbility to translate business requirements into testable scenarios and actionable insightsStrong analytical mindset with attention to detail and process improvementExcellent collaboration skills across HR, IT, and development teamsProject management experienceDesirableFamiliarity with AI search, chatbots, or digital assistant technologiesExperience standardizing HR services or implementing HR service catalogs