Tesla Support Advisor mit Deutsch und Englisch (m/w/d) Berlin

Tesla Support Advisor (m/w/d) – Berlin

As a bilingual Customer Support Advisor (German/English) you join an international team that places customers first. In full time you are responsible for providing the best possible advisory for our existing German customers concerning our vehicles and services, giving them an exciting, unforgettable and premium experience.

What We Offer

• Career development and training: Regular performance reviews, targeted training and further education opportunities such as high voltage training or management training.
• Company culture: Dive into an inspiring culture where innovation, teamwork and passion are at the centre.
• Innovative projects and technology: Work on cutting‑edge initiatives that shape the future of the automotive industry and sustainable energy.
• Benefits: Competitive salary and benefits package that includes Tesla equity or cash award, Corporate Benefits Programme, 30 days leave, a 13th month salary, pension scheme and a contribution to the German ticket.
• Positive working environment: Work in a motivated team that thrives on excellent teamwork and contributes to a sustainable future.

What You’ll Do

• Communication: Capture complex customer queries quickly and solution‑oriented via phone and email.
• Assessment & Solution: Recognise customer needs and work creatively and proactively to resolve incidents, technical and general support queries.
• Support: Promptly answer customer concerns via phone, SMS and email, always solution‑oriented across various customer types.
• Escalation: Judge and ensure that customer requests are escalated timely and efficiently.
• Documentation: Use our software and tools to keep accurate records of support cases and communications.
• Continuous improvement: Strive to continuously improve customer service to provide existing or potential customers with optimal service and quality assurance.

What You’ll Bring

• Digital know‑how: Work with many systems and switch between them seamlessly.
• Customer service: Enjoy dealing with different customers via phone, act service‑oriented and patient, and be used to addressing various customer needs.
• Team player: Work gladly in a team, exchange knowledge, contribute to team success, and be willing to support part‑time on weekends once a month.
• Multitalent & adaptability: Thrive in a constantly changing and fast‑paced environment, set priorities effectively and juggle multiple workflows simultaneously.
• Language skills: Fluent communication in German and English (B2+), both written and spoken.
• Eligible: Hold a work permit for Germany and ideally live in / around Berlin.

#J-18808-Ljbffr