Westhouse Job: Sales Order Management / Auftragsabwicklung (m/f/d)

Stellenbeschreibung:

Westhouse is one of the leading international recruitment agencies for the procurement of highly qualified experts in fields such as IT lifecycle management, SAP, engineering, commerce and specialist consultancy.

Responsibilities

Customer Service logistic supports IC (Intercompany) customers, acts as contact person for IC topics and fosters the exchange within the IC community. Customer Service logistic supports the Global BPR and the IT in the implementation of global, standardized business processes in the area of IC.
Key Performance Indicator (KPI): Customer Satisfaction at SfS GmbH, Actual Plan representation of 3P/IC at SfS GmbH
Actively involved in the development of the new strategic orientation of the KB Rail IC outbound business
IC order processing/expediting with supplying plants, coordination with internal customers
Intercompany pricing, related system cleaning and maintenance, full management of Munich controlling price changes, creation of debits and credits, as well as price updates
Interface with quality department -operative handling of CoC retrofits to IC customers- create free of charge delivery traceable to IC customers according to IC rules
Interface with quality department- create credit note and invoice of the logistical and quality complains with reference to the original billing document
Reports: stock overview and evaluation, minimization of IC inventory (control of postponements and cancellations for Intercompany customers), delivery performance, IC turnover
Interface with shipping department - support: packing issue, missing weight, qty differences, prioritization, blocking stock issues, wrong detail in the sales orders
Interface with customs and foreign trade department - due to the missing/incorrect master data in order to clarify & improve the shipping document
Acute troubleshooting in the supply chain relevant processes
Creating of intercompany turnover planning, monitoring
Supervision, development, testing of systems supporting SC processes, preparation of documents and training of users
All other job relevant tasks assigned by the supervisor.