Care Partner

See below the vacancy and the responsibilities as well as the key skills required for the role.

Care Partner

Coburg

Coburg, Australia

Reference:

Join Our Growing Team at Holstep Health!

Position: Care Partner

Location: Coburg and other Holstep Health locations as required

Job Type: Multiple roles available - 0.5 FTE and 1.0 FTE. Fixed term and part-time positions available.

Are you a dedicated, compassionate, enthusiastic, suitably qualified and experienced professional? Are you passionate about supporting older people to maintain their independence? As a Care Partner you will play a key role in the delivery of safe, quality care and services that meets individual needs.

Care management is a set of activities that contribute to the overall safety, wellbeing, health and quality of life of an older person. Care management activities are delivered by a Support at Home provider through staff members known as Care Partners. Care Partners are required to deliver relationship based, person centred, coordinated care that supports each participant's goals and preferences. Wellness and reablement underpin care management activities ensuring person-centred, holistic approaches to service delivery.

Care management ensures that care reflects individual preferences and culturally appropriate practices, while assisting participants to understand and access the level of support they require. It is the role of the care partner to help participants decide what services they want to receive, consistent with their aged care assessment, and work with the participant to determine how those services will be delivered.

Care partners and care planning are critical to the delivery of quality care and services that meet the participant's needs and are tailored to participant preferences. Care management services are delivered in line with Standard 3 of the strengthened Quality Standards and must also comply with Standard 1, 2, 4 and 5.1. Care partners are appropriately trained aged care workers with relevant experience.

YOU WILL BE RESPONSIBLE FOR:

• Manage a caseload of participants, ensuring that specific KPIs around service standards and billable care management time are met.
• Oversee short-term and ongoing SaH budgets.
• Work collaboratively within a multidisciplinary team to ensure that outcomes are achieved in line with participant goal directed care plans, and service objectives.
• Identify participant needs, goals, preferences and existing supports. Develop and review care plans and quarterly budgets.
• Establish and review service agreements.
• Conduct risk assessments in relation to the participant and their home.
• Communicate with aged care providers regarding the participant's needs and wellbeing.
• Facilitate transitions in and out of different care settings and ensuring continuity of care.
• Monitor and respond to changing needs.
• Identify risks to the participant's health, safety and wellbeing and ongoing management of those risks.
• Evaluate the participant's goals, service quality and outcomes.
• Support participants (and their carer or supporter) to make informed decisions, including respecting their right to take risks, as per the supported decision-making framework.
• Support delivery of services with wellness and reablement approaches.
• Ensure participant views, rights and concerns are heard and escalated, including in relation to complaints.
• Support the participant with providing feedback and complaints.
• Ensure compliance with all relevant legislation, funding guidelines, service standards and contractual obligations.

WHAT YOU NEED TO SUCCEED:

• Diploma of Nursing
• Certificate III in Individual Support (Ageing)
• Certificate IV in Aged Care
• Certificate IV in Disability
• Certificate IV in Community Services
• Diploma of Community Services (Case Management)
• Diploma of Ageing Studies and Services.
• Appropriate Qualifications, as detailed in the Qualifications Section below, recognised by the employer compliant with Australian Qualifications Framework and/or at least 2 years-experience working in a similar role in Home Care Packages.
• Experience with Case Management, participant assessment and care planning, in particular managing a caseload of participants from goal directed care principles and brokerage model of service delivery.
• Sound Understanding of Support at Home and the Strengthened Quality Standards.
• Demonstrated ability to provide person centred, holistic services.
• Financial skills to effectively develop and monitor package expenditure for a variety of participants within a framework of participant directed care and choice supported by program guidelines and quality principles.
• Highly developed written and oral communication skills, interpersonal and organisational skills.
• Demonstrated ability to work autonomously and as a member of an effective team, including networking capacity with a wide range of service providers and other relevant stakeholders.
• Demonstrated administrative and computer skills to meet the program requirements.
• Knowledge of My Aged Care portal and Participant Information Management Systems.

HOW TO APPLY:

Please review the attached position description. To apply, either submit your application via the platform or email your CV and a cover letter outlining your experience to .

WHAT WE OFFER:

At Holstep Health, we embrace diversity, inclusion, and flexibility, encouraging you to bring your whole self to work. As part of our team, you'll be supported in your growth and professional development. We also offer:

• Generous salary packaging
• Opportunities for additional leave

Please submit the following:

• Your resume (including two recent referees)
• A response to the key selection criteria (outlined in the position description)

Applications Close: 08/12/2025

At Holstep Health, we celebrate diversity and inclusion. No matter your background, religion, sexual orientation, age, or gender, we encourage all individuals to apply and bring their unique perspectives to our team.

Have questions? Don't hesitate to reach out, whether it's for a confidential chat about one of our roles or you simply need help navigating our online application form. We're happy to help.

About us

Holstep Health employs over 700 valued staff, working alongside volunteers and students who are building their capacity to qualify as Health and Community Services support workers and service providers.

Holstep Health employs highly qualified medical staff and personnel providing the best service to the most in need in the community.

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