Client Relationship Manager (BFSI) - Frankfurt

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU - people with an ambitious spirit who want to make a difference in this world.

Cognizant's delivery model is infused with a distinct culture of high customer happiness. We consistently deliver positive relationships, cost reductions, and business results.

Be one of our change-makers and join the success story: we are looking for a

Job Title: Customer Relationship Manager – Banking, Financial Services & Insurance (d/f/m)

Location: Germany (Frankfurt)

Key Responsibilities:

• Market Leadership – Executes account’s strategy for long-term profitable growth and positions Cognizant as a thought partner and business leader within the client
  o Developed experience working in one or more of the following industries: Banking, Financial Services &/or Insurance industry.
  o Deeply understands the client’s Business and Digital strategies especially where applicable to their portfolio
  o Builds an Account Plan to be reviewed and incorporated into the broader market plan for above industry
  o Executes and manages the account plan through establishing key relationships with business, IT and procurement leads within their portfolio
  o Identifies new clients, also qualifies add-on opportunities to existing engagements
• Relationship Management - Cultivates long-term client relationships and aims to broaden Cognizant’s relationship footprint with key clients within the account.
  o Invests time in creating client advocates for Cognizant by going above and beyond in relationship development
  o Participates in reviews and provides educated and relevant perspectives on key client relationships
• Business Development - Creates opportunities and involves the right teams to position Cognizant credentials, assets and value to the client and qualifies, prioritises and assigns opportunities to deliver the highest percentage of wins.
  o Responds to and delivers on client requests in an effective and timely manner
  o Identifies opportunities, makes proactive proposals to the client in line with the account strategy
  o Drives responses to RFPs, taking end to end ownership ensuring the response is compliant with the client and Cognizant’s processes
  o Engages the relevant teams for solutions and works collaboratively with all of account’s internal and external partners to deliver success
• Account Operations - Delivers against the account strategy and goals at the account level; leads and manages the portfolio to ensure attainment of Client’s and Cognizant’s objectives.
  o Forecasts and meets or exceeds quarterly and annual revenue & margin targets
  o Enhances profitability and actively drives portfolio’s overall financial performance

Required Experience:

• Client and industry knowledge:
  o Proficiency in one or more of the following industries: Banking, Financial Services &/or Insurance industry.
  o Solid Business development experience – both Hunting and Farming, however the requirement is mainly for Hunting
• Excellent communication skills
  o Reliable and dependable with clear, concise spoken and written communication skills
  o Ability to work in a global team
• Results driven
  o Ambitious and hungry to demonstrate and prove leadership credentials
  o Self-starter and adaptable- can work independently or within a team structure
• Building relationships and strengthening partnerships by focusing on exceptional client experience
  o Natural ability to build customer rapport and create client advocates for Cognizant
  o Customer orientated with ability to keep on top of all progress and potential risks across the portfolio and client landscape
  o Ability to balance risk and growth to deliver innovative engagements for clients

Preferred Experience

• Concepts of financial, marketing and business strategy
  o Good understanding of P&L Management including revenue and margin forecasting and deal commercials
• Business acumen
  o Working knowledge across Business Consulting, Application, Infrastructure and BPO services, and the opportunity for Digital Business
• Deep knowledge in at least one Products and Resources domain area
• Excellent bid management skills
• Exposure to and understanding of multiple delivery and commercial constructs

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