Cognizant

Client Relationship Manager (Manufacturing) - Frankfurt

Cognizant Frankfurt

Stellenbeschreibung:

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU - people with an ambitious spirit who want to make a difference in this world.

Cognizant's delivery model is infused with a distinct culture of high customer happiness. We consistently deliver positive relationships, cost reductions, and business results.

Be one of our change-makers and join the success story: we are looking for a

Job Title: Customer Relationship Manager - Manufacturing (d/f/m)

Location: Germany (Frankfurt)

Key Responsibilities:

  • Market Leadership – Executes account’s strategy for long-term profitable growth and positions Cognizant as a thought partner and business leader within the client
    • Developed experience working in one or more of the following industries: Manufacturing, Automotive, Retail/Consumer Goods, Transportation/Logistics and/or Energy & Utilities industry.
    • Deeply understands the client’s Business and Digital strategies especially where applicable to their portfolio
    • Builds an Account Plan to be reviewed and incorporated into the broader market plan for above industry
    • Executes and manages the account plan through establishing key relationships with business, IT and procurement leads within their portfolio
    • Identifies new clients, also qualifies add-on opportunities to existing engagements
  • Relationship Management - Cultivates long-term client relationships and aims to broaden Cognizant’s relationship footprint with key clients within the account.
    • Invests time in creating client advocates for Cognizant by going above and beyond in relationship development
    • Participates in reviews and provides educated and relevant perspectives on key client relationships
  • Business Development - Creates opportunities and involves the right teams to position Cognizant credentials, assets and value to client and qualifies, prioritises and assigns opportunities to deliver the highest percentage of wins.
    • Responds to and delivers on client requests in an effective and timely manner
    • Identifies opportunities, makes proactive proposals to the client in line with the account strategy
    • Drives responses to RFPs, taking end to end ownership ensuring the response is compliant with the client and Cognizant’s processes
    • Engages the relevant teams for solutions and works collaboratively with all of account’s internal and external partners to deliver success
  • Account Operations - Delivers against the account strategy and goals at the account level; leads and manages the portfolio to ensure attainment of Client’s and Cognizant’s objectives.
    • Forecasts and meets or exceeds quarterly and annual revenue & margin targets
    • Enhances profitability and actively drives portfolio’s overall financial performance

Required Experience:

  • Client and industry knowledge:
    • Proficiency in one of the following industries: Manufacturing, Automotive, Retail/Consumer Goods, Transportation/Logistics and/or Travel & Hospitality industry.
    • Solid Business development experience – both Hunting and Farming, however the requirement is mainly for Hunting
  • Excellent communication skills:
    • Reliable and dependable with clear, concise spoken and written communication skills
    • Ability to work in a global team
  • Results driven:
    • Ambitious and hungry to demonstrate and prove leadership credentials
    • Self-starter and adaptable- can work independently or within a team structure
  • Natural ability to build customer rapport and create client advocates for Cognizant
  • Customer orientated with ability to keep on top of all progress and potential risks across the portfolio and client landscape
  • Ability to balance risk and growth to deliver innovative engagements for clients

Preferred Experience

  • Concepts of financial, marketing and business strategy:
    • Good understanding of P&L Management including revenue and margin forecasting and deal commercials
  • Business acumen:
    • Working knowledge across Business Consulting, Application, Infrastructure and BPO services, and the opportunity for Digital Business
    • Deep knowledge in at least one Products and Resources domain area
    • Excellent bid management skills
    • Exposure to and understanding of multiple delivery and commercial constructs

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Stelleninformationen

  • Typ:

    Vollzeit
  • Arbeitsmodell:

    Vor Ort
  • Kategorie:

  • Erfahrung:

    2+ years
  • Arbeitsverhältnis:

    Angestellt
  • Veröffentlichungsdatum:

    17 Nov 2025
  • Standort:

    Frankfurt

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