Client Success Manager

Are you a results-driven leader who thrives on building high-performing teams and creating exceptional client experiences?

We’re a global company helping clients navigate complex challenges, and we need a hands-on Client Success Manager to lead our operations and client success teams to excellence.

Who We Are:

We’re a global, high-impact company with ambitious goals. Titles don’t impress us - results do. We value service, speed, and accountability, and we empower our teams to excel in a fast-paced, dynamic environment.

Your Mission:

• Lead & Mentor: Coach and develop our Client Success and Operations teams, ensuring every team member performs at their highest potential.
• Operational Excellence: Implement, optimize, and monitor SOPs, KPIs, and quality assurance processes to drive efficiency and effectiveness.
• Enhance Client Experience: Continuously innovate ways to deliver “wow” experiences, increase client satisfaction, referrals and long-term value.
• Strategic Oversight: Produce operational forecasts, evaluate team performance and make data-driven decisions to improve results.
• Team Growth: Hire, onboard, and train new staff, creating a high-standard, scalable structure for the future.
• Decisive Leadership: Address performance issues promptly, reward excellence and build a culture of accountability and success.

We’re Looking For Someone Who:

• Has 5+ years in operations or client success management
• Thrives in a fast-paced, high-accountability environment
• Is an exceptional mentor, coach, and communicator
• Has strong organizational, analytical and problem-solving skills
• Can balance strategic thinking with hands-on execution
• Enjoys creating world-class client experiences

Success Looks Like:

• A well-structured, high-performing team delivering outstanding client outcomes
• Improved client lifetime value, satisfaction and referrals
• Optimized operational processes, KPIs and SOPs across teams
• High employee engagement and accountability within the team

Perks & Details:

Fully remote with flexible international travel
Competitive salary + growth opportunities
Start ASAP - we’re ready yesterday

How to Apply:

DM us or apply via LinkedIn with a short note including:
Why you’re the perfect fit to lead our Client Success team
One KPI you’ve successfully improved in the past
An example of mentoring a team member to achieve outstanding results

No cover letters — just leadership, results, and impact.