Principal /Senior Engagement Manager / Project Manager- German Speaking

Overview

Principal / Senior Engagement Manager / Project Manager - German Speaking at ServiceNow. Leader responsible for guiding an Expert Services delivery team on large, complex engagements, driving rapid time to value and ongoing customer outcomes. This role uses the Now Create implementation methodology to deliver successful results and may involve travel up to 50%.

Responsibilities

• Lead the delivery team throughout the engagement and drive the overall vision and direction.
• Collaborate with the Sales Account Team, partner, and customer to understand engagement scope, challenges, partners, issues, and value being delivered.
• Apply Now Create methodology and prescriptive guidance to deliver the engagement and promote long-term customer success.
• Serve as the single point of contact for ServiceNow internal teams, customers, and partners to foster collaboration and effective decision-making.
• Establish program governance to manage requirements within agreed scope, time, schedule, cost, and business objectives.
• Proactively develop and execute risk assessment, prevention, and mitigation plans; efficiently identify, track, and resolve issues.
• Mentor ServiceNow or Partner team members to achieve engagement deliverables and customer outcomes.
• Identify gaps between actuals and plan, proposing solutions and driving resolutions.
• Work with the Sales Account Team as the project/program implementation expert during sales cycles.

Qualifications

• Experience integrating AI into work processes, decision-making, or problem-solving using AI-powered tools, workflow automation, or AI-driven insights.
• Experience implementing or operating the ServiceNow platform; ServiceNow certifications are required.
• 8+ years of progressive experience in a professional services environment or equivalent.
• Ability to travel up to 50%.
• Excellent written and verbal communication skills in English and German.
• Project Management certification (PMI or equivalent).
• Agile Scrum experience; Scrum Master certification desirable.
• Capable of leading projects independently and with a good understanding of technology.
• Proven ability to drive complex issues through analysis and resolution.
• Growth mindset and ability to learn quickly and independently.
• Right to work in the country applied to.

Additional Information

• Work arrangements and flexibility for distributed teams.
• Equal Opportunity Employer: ServiceNow provides equal opportunity regardless of race, color, creed, religion, sex, sexual orientation, national origin, age, disability, gender identity or expression, marital status, veteran status, or any other legally protected category. Applicants with arrest or conviction records will be considered as required by law.
• Accommodations: If you require a reasonable accommodation to complete any part of the application process, contact for assistance.
• Export Control Regulations: Some roles may require approval under export control regulations, and employment is contingent upon obtaining any required licenses.

#J-18808-Ljbffr