Senior Microsoft 365 Support Engineer

DIGITALL Frankfurt

Stellenbeschreibung:

THIS IS YOUR JOB

ITSM360 Administration & Configuration

Deploy, configure, and maintain ITSM360 apps on SharePoint Online.
Manage app installations and upgrades in the SharePoint App Catalog and ensure seamless integration across environments.
Configure ticketing workflows, forms, service catalogs, and notification templates within ITSM360.
Set up Power Automate flows to integrate ITSM360 with Outlook, Teams, and external systems.
Troubleshoot issues related to ITSM360 apps, coordinating with developers when necessary.

SharePoint Online & Office 365 Administration

Configure regional settings, site navigation, themes, logos, and branding according to customer requirements.
Maintain SharePoint document libraries and ensure integration of attachments from tickets and emails.
Manage user access and security roles through Azure Entra ID and the Office 365 Admin Center.

Agent Support

Assist IT support representatives in using ITSM360 apps effectively.
Provide training sessions and documentation for internal teams and clients on ITSM360 and SharePoint functionality.
Act as the point of contact for incident resolution, service requests, and escalations.

Automation & Scripting

Work with PowerShell scripts
Integrate ITSM360 processes with Power Platform tools (Power Automate, Power BI) to improve efficiency.

Collaboration & Continuous Improvement

Work closely with developers, project managers, and business stakeholders to gather requirements and implement changes.
Stay updated on ITSM360 feature releases, SharePoint Online updates, and Office 365 enhancements.
Ensure ITIL-aligned best practices are followed for ticket management, incident resolution, and service requests.

Your Qualifications

Required Skills

Proven experience in Office 365 administration and SharePoint Online site configuration.
Hands-on experience with the Microsoft Power Platform (Power Automate, Power Apps, Power BI) for process automation and integration.
Familiarity with Entra ID for user provisioning and permissions management.
Solid understanding of ITSM processes (incidents, service requests, changes, and problems) aligned with ITIL best practices.
Strong troubleshooting skills for SharePoint Online and Power Automate workflows.

Preferred Skills

Experience in configuring self-service portals and customizing service catalogs.
Knowledge of PowerShell scripting for automation.
Understanding of SPFx app deployment and management in tenant-level app catalogs.

Personal Attributes

Strong analytical and problem-solving skills.
Excellent communication and documentation abilities.
Proactive, detail-oriented, and comfortable working in a cross-functional team environment.
Ability to manage multiple priorities and work independently when required.

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