Techniker – Support Fire (m/w/d) (Field Service Engineer), Germany

Field Service Engineer, Germany page is loaded## Field Service Engineer, Germanylocations: Fire & Security Deutschland GmbH Hammfelddamm 6 Neuss, Germanytime type: Full timeposted on: Posted Todayjob requisition id: **Location:**Fire & Security Deutschland GmbH Hammfelddamm 6 Neuss, Germany**Kidde Global Solutions – Field Service Engineer Germany - Fire Portfolio****Based : Neuss / Surrounding areas.****Job Description:****Summary**KGS are looking for an experienced and highly motivated Field Service Engineer (FSE), to carry responsibilities for pre-sales technical and design support and proposal development, essential to the success of the sales growth of the region. In addition, the person will also provide post-sales technical and product support.**About the role**In order to grow our products and services sold (core Fire Product range, including Fire Panels and detectors, Aspiration Smoke Detection and Wireless Fire Alarm Systems), FSE activities will have the focus on identifying and targeting the following:* ## Recommend, design, and quote Fire Safety solutions that meet/exceed customer needs.* ## Participate in customer visits and technical discussions, where appropriate to help resolve specific technical problems, as well as proactively specify KGS Fire Safety products meeting customer requirements.* ## Liaise closely with sales team & product management to develop region-specific solutions.* ## Provide regular feedback on customers’ technical requirements and complaints in relation to KGS and competitive products.* ## Advise the commercial team on the benefits of KGS products, competitive comparisons, and recommend cost-effective solutions.* ## Maintain accurate, up-to-date records of product technical documentation, test reports, approvals, certification, etc.* ## Organize and conduct customer technical training jointly with the commercial team.* ## Deliver product overviews and lead pre-sales presentations to clients & consultants.* ## Provide and coordinate after-sales technical support to Business Partners & end users.* ## Provide partial telephone technical support.* ## Accept, check and solve support requests (1st level support).* ## Report to the Technical Support Manager Benelux - DACH, Kidde Commercial* ## Comply with Kidde Global Solutions Ethics and compliance policies.## **Key requirements:*** ## Technical educational background.* ## Minimum of 5 years technical experience (most preferably in the Fire alarm industry and/or Security portfolio), with demonstrated abilities in some of the key areas of the job.* ## Fire or Security industry experience in Electronic Security (CCTV, Access and Intrusion, Fire detection & alarm etc.) will be a strong asset.* ## Computer proficiency in all common business and engineering applications.* ## Good knowledge and understanding of various software packages such as Word, Excel, PowerPoint.Proven technical & design skills; enjoys multiple assignments or projects in a wide range of product applications.* ## Fluent German, proficient English.* ## Dynamic, results-driven self-starter; works independently.* ## Excellent presentation and communication skills.* ## Ability to work within a team environment.* ## Attention to detail and the ability to organize effectively.* ## Strong analytic mind.* ## A Customer and Service approach, intuitive, positive and creative.****Kidde Global Solutions is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.****
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