Care Coordinator Supervisor I – Position Summary
The Care Coordinator Supervisor I directly manages a team of Care Coordinators providing locator support, appointment scheduling at Military Medical Treatment Facilities (MTF), urgent care referral submissions for Active Duty Service Members (ADSM), and customized transfers to optimize facility capability. The Supervisor is responsible for maintaining high performance standards, ensuring compliance with protocols, improving team processes, and supporting the professional development of Care Coordinators. This leadership role requires strong people management, organizational skills, and the ability to thrive in a fast‑paced, digital environment. The Supervisor I plays a critical role in upholding service excellence and achieving key performance metrics in military health operations.

Primary Responsibilities

Supervise and provide direction to a team of Care Coordinators, ensuring outbound follow‑up services consistently meet program and quality standards
Monitor and manage team performance, ensuring service level agreements (SLAs) and quality metrics are achieved
Address day‑to‑day operational challenges and provide real‑time coaching to team members
Conduct staff performance reviews and deliver constructive feedback for individual growth
Assist with onboarding, offboarding, and training of Care Coordinators
Maintain accurate records of team activities and ensure strict compliance with all program protocols
Initiate and support process improvement initiatives and actively contribute to strategic team development
Ensure effective communication and collaboration across teams and leadership

Minimum Requirements

U.S. Citizenship (mandatory requirement)
Bachelor’s degree (BA/BS) or equivalent experience
5+ years of relevant professional experience, including at least 2 years supervising or leading teams or projects
C1 English proficiency level or higher (CEFR), with documented proof (submit screenshot of results from an approved free mobile application)
Experience using multiple digital platforms, strong multitasking skills in high‑volume environments
Availability to work on-site in Arecibo, PR or San Germán, PR as required by business needs
Willingness and ability to work any assigned shift (morning, afternoon, or night) as needed

Preferred Requirements

Knowledge of military culture and/or healthcare systems
Experience in customer service best practices and call center operations
Excellent organizational, analytical, and problem‑solving skills
Spanish‑English bilingual ability

Equal Employment Opportunity and E‑Verify Statement

3500 Square, LLC is proud to be an Equal Opportunity Employer. We do not discriminate against any applicant or employee on the basis of race, color, religion, sex, national origin, age, disability, genetic information, protected veteran status, military status, citizenship status, or any other legally protected status, in accordance with federal, state, and local laws. As a federal contractor, 3500 Square, LLC complies with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA), providing equal opportunity and affirmative action for qualified individuals with disabilities and protected veterans. All employment decisions are based on qualifications, merit, and business needs. Fair consideration is provided to all candidates, including U.S. citizens and nationals, as required by federal regulations regarding national origin discrimination. If you require a reasonable accommodation to complete the application process due to a disability, please contact our Human Resources team at or 1‑787‑814‑0087. 3500 Square, LLC participates in E‑Verify. If E‑Verify cannot confirm that you are authorized to work, you will receive written instructions and have an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) to resolve the issue before any employment action is taken against you, including termination. Employers can only use E‑Verify after you have accepted a job offer and completed the Form I‑9. 3500 Square, LLC is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

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Care Coordinator Supervisor I

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